Livecareer-Resume

Administrative Assistant Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Professional Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Offering 2 years of experience in business office operations. With 2 years of experience in office setting. Strong background in business writing and schedule management. Enhanced company atmosphere by addressing all employees and visitors courteously. I am a committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Performance-driven
  • Product understanding
  • Inbound and outbound calls
  • Skilled negotiator
  • Script use
  • Call center experience
  • Mathematics proficiency
  • Organization
Experience
Administrative Assistant, 11/2018 to Current
William Demant Holding A/SWinchester, MA,
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Processed financial documents including contracts, expense reports and invoices.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Maintained up-to-date department organizational chart.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Managed building access and supplied key cards to employees and visitors.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Assisted with administrative tasks, including filing, answering phones and emails.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
MOD Plus , 10/2016 to Current
Resource Environmental LlcMilwaukee, WI,
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Assisted customers based on currently available product, promotional and policy information.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Prepared and checked cashier register tills.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Prepared bank statements and deposits forms with accuracy and speed.
  • Processed journal entries, online transfers and payments.
Construction Laborer, 05/2020 to 09/2020
EmplicityIrvine, CA,
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Provided industry insight to coworkers to assist work completion.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
  • Logged inventory of materials used to maintain workplace access to supplies.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Relayed communication to equipment operators and helped attach special pieces.
Telemarketer, 08/2016 to 12/2016
Cargo LargoIndependence, MO,
  • Made appointments with interested customers according to schedule availability.
  • Contributed to team efforts by successfully accomplishing 160 calls daily.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Developed at least 8 new leads each day.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Maintained and recorded customer information in database.
  • Gave information about available products and services including membership details and purchase advantages.
  • Broke down objections using friendly, persuasive strategies.
  • Made 160+ calls per day.
  • Maintained proficiency in revenue and sales.
  • Collaborated with management to resolve concerns and problem calls.
  • Responded to questions with knowledgeable responses.
  • Proficient at computer dialing and computer software.
  • Resolved customer complaints by escalating calls to the proper department.
Cashier Team Lead, 07/2014 to 03/2016
Costa VidaCity, STATE,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored exits for security issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained work area in clean and neat manner.
  • Greeted customers promptly and responded to questions.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Education and Training
High School Diploma: , Expected in 05/2014
Cordova High School - Rancho Cordova, CA,
GPA:
Accomplishments
  • Earned both Bronze and Silver Award in Scouts between 2008-2011

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Cordova High School
Job Titles Held:
  • Administrative Assistant
  • MOD Plus
  • Construction Laborer
  • Telemarketer
  • Cashier Team Lead
Degrees
  • High School Diploma

Similar Resume

View All
Administrative Assistant
Administrative Assistant
Administrative Assistant