administrative assistant resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skills
Group learning mechanics
Customer/Client relations
Outstanding social skills
Personable and outgoing
Interpersonal skills
Positive learning environment
Skill building
Memorization and recall
Age-appropriate lesson planning
Effective time management
Audio-visual aid implementation
Faxing documents
Routing packages
IManage proficiency
Excel spreadsheets
Meeting planning
Transporting files
Managing automated systems
Coordinating program activities
Microsoft
Routing correspondence
Recordkeeping and bookkeeping
Supervising clerical personnel
Detailed meeting minutes
Labor relations
Accounting skills
Experience
Administrative Assistant, 12/2018 to Current Wipfli Llp – Eau Claire, WI,
Created and maintained spreadsheets and developed administrative and logistical reports.
Arranged domestic and international travel, hotel and transportation needs for staff.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Managed scheduling for 6 staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Liaised between internal and external stakeholders, providing updated project status and performance reports.
Monitored daily and weekly schedules and monthly calendar obligations for 6 childcare workers.
Processed financial documents including contracts, expense reports and invoices.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Facilitated working relationships with co-tenants and building management.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Guided administrative and professional staff through computer and software problems.
Lead Toddler Teacher, 01/2017 to 11/2018 Kindercare – Beaverton, OR,
Documented student attendance and progress against goals.
Introduced Speed Read Program adopted statewide.
Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
Developed activities and integrated technology to diversify instruction.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Greeted customers and visitors in-person and via telephone calls.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Maintained safety and security of all youth under care.
Organized grade records to increase reference speed.
Lead Perschool teacher, 06/2015 to 01/2017 Bed Bath & Beyond – Elk Grove, CA,
Developed new process for employee evaluation which resulted in marked performance improvements.
Validated schematic designs working alongside hardware engineers.
Created and built firmware to test associate hardware.
Prepared healthy snacks and meals according to individual needs.
Assisted older kids with homework, school projects and chores.
Developed activities that helped children develop physically and mentally.
Helped younger children learn how to accomplish small jobs appropriate for their ages.
Took children to extra-curricular activities and on outings to approved locations.
Managed an in-home daycare with infants, toddlers and preschoolers and school-aged children.
Hired and trained staff.
Assistant Store Manager, 03/2010 to 09/2015 Rainbow Shop – City, STATE,
Coached the team on effective upselling and cross-selling methods.
Immediately addressed problems with customers to promote quick and successful resolution.
Processed payments for credit and debit cards and returned the proper change for cash transactions.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Actively pursued personal learning and development opportunities.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Greeted customers in a timely fashion while quickly determining their needs.
Welcomed customers into the store and helped them locate items.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Alerted customers to upcoming sales events and promotions.
Built relationships with customers to increase likelihood of repeat business.
Education and Training
High School Diploma: , Expected in 2010 to Robert A. Taft Information Technology High School - Cincinnati, OH GPA:
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