Administrative Assistant Resume Example Company Name

ADMINISTRATIVE ASSISTANT

Summary

Skillful and dedicated Administrative Assistant with experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Thrives in a fast-paced, dynamic environment, with a strong work ethic and high level of self-motivation.

Highlights

Event planning and execution
VIP services
Microsoft Office proficiency
Executive & Administrative support
Database and Records Management
Creative problem solving
Employee training and development

Proper phone etiquette
Flexible
Meticulous attention to detail
Strong problem solver
Database management
Meeting planning
Administrative support specialist

Accomplishments

Successfully planned and executed corporate meetings, lunches and special events for groups of 10-450 employees.

Increased office organization by developing more efficient reservation system and manual for the planning and execution of meetings in Executive Briefing Center.

Supported CEO through personal document management, calendar organization and collateral preparation for meetings.

Experience

Administrative Assistant07/2013 to CurrentCompany NameCity, State

Assisted Executive Assistant with calendar management, personal and business affairs for the CEO, management of company airplane and pilot, maintenance of pinball machines and other mechanical projects, travel accommodations, and other needs.
Coordinate and complete department and company-wide events both independently and in a team setting within given time and budget constraints. Co-chair and participant of the Event Planning Committee of volunteer employees. This included on-site events as well as events throughout the Boulder area and CEO's residence on occasion. Developed quality relationships with outside vendors for various company and private functions and business needs.
Management of Executive Briefing Center- established website based resource/booking tool for employees to use in regards to Executive Briefing Center that addressed booking customer travel and visits, coordinating presenters, arranging accommodations and reservations, assembling customer gift bags and sales collateral and any catering needs.
Purchasing card reconciliation, expense reporting using Concur, purchasing of office supplies and other needs for multiple departments, cost comparison and research of sourcing options, maintain stock for multiple departments and Executive Briefing Center.
Identify and work with appropriate resources to complete projects and assignments given by Executive team such as installation and troubleshooting of equipment, general maintenance concerns, finding parts or materials needed.

Collections Specialist10/2012 to 09/2013Company NameCity, State

Handled collections for multiple US and international accounts, ensuring that invoices are paid within NET payment terms, and addressed customer inquiries in a timely manner.
Maintained the lowest DSO ( ~4% for US accounts) in the company on a consistent basis.
Completed daily invoicing process and provided invoicing reports to Corporate Controller.
Edited invoices using Adobe Acrobat when needed, completed currency conversions, researched invoice and account discrepancies, and tax related issues.
Developed quality relationships with customers and internal departments to negotiate/resolve differences, provide excellent customer service and resolutions to any questions or concerns.
Proficient in LN- AR Management Dashboard.
Report generation using LN and Excel on daily/weekly basis on individual and group accounts, set up new companies, removed obsolete companies from our database, reviewing and releasing sales orders, identifying issues with invoice batches and sales orders, general data entry and management.
Reviewed incoming sales orders from our sales and order entry teams to ensure information accuracy, add applicable tax codes and shipping details to the order.
Assembled sales order packets for review by the Credit and Collections Manager and Controller and for audit/record retaining purposes.
Assisted colleagues in Finance with various projects including audit inquiries, providing required customs and legal documents to appropriate parties, tax projects, and department functions.

Financial Services Representative01/2010 to 06/2013Company NameCity, State

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone incoming calls within a high-volume environment.
Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Exemplary customer service delivery and team-player attitude.
Ability to meet and maintain quality and performance goals set by the company.
Solved complex as well as simple billing problems to better help a customer understand their statements and any charges associated with their bills.
Collected over 2 million dollars by resolving calls in a timely manner and providing excellent customer service using courtesy, concern and collection knowledge.
Sales trainer, center partners.

Sales Trainer04/2006 to 09/2009Company NameCity, State

Trainer for Telesales, Business Sales, and Web and Telesales Support.
Continual new hire training and continuing education for existing representatives to keep up with business expectations and quality assurance.
Created the training and successfully launched an interactive virtual ordering system for customers to obtain T-mobile service with a live representative through video chat and touchscreen interactions in another state.
Successfully rolled out a completely new metrics systems for quality assurance guidelines and T-Mobile objectives to all representatives in the T-Mobile call center.

Baker/Delivery Driver/Barista03/2005 to 04/2006Company NameCity, State

Created and decorated pastries, baked goods, breads and cakes to meet specific customer needs for any occasion including weddings.
Completed deliveries every morning to area coffee shops and local businesses guarantying timely delivery and high customer satisfaction.
Fulfilled client orders in a timely fashion by their scheduled due dates.
Organized new restaurant, created espresso-based drinks, waitressed and helped cook meals ensuring excellent customer experience Manager, camille's sidewalk café & catering.

Manager10/2003 to 04/2005Company NameCity, State

Managed restaurant and catering aspects of the business including scheduling, payroll, inventory, creating and developing new menu items, hiring, terminating and training of employees, and general opening/closing of restaurant.
Completed catering orders and deliveries to local businesses guarantying timely delivery and high customer satisfaction.
Organized new restaurant, created espresso-based drinks, assited with marketing to new customers and businesses.

Education

Psychology and Restaurant/Resort Management2005Colorado State UniversityCity, State, US

Studied Psychology and Restaurant/Resort Management

High School Diploma: General2003Longmont HIgh SchoolCity, StateGPA: GPA: 3.87

GPA: 3.87 Completed AP and Accelerated classes throughout high school as well as volunteer activities. Member of the National Youth Leadership Forum on Medicine and Art Club.

Skills

• Strong written and oral communication skills

• Solid knowhow of general office procedures

• Ability to work independently and as part of a team

• Able to type at least 75 WPM

• Internet savvy and proficient in using MS Office applications

• Excellent customer service orientation

• Special talent for researching and analyzing data effectively

• Exceptional attention to detail with proven interpersonal skills

• Demonstrates ability to remain self motivated at all times

Resume Overview

School Attended

Colorado State University
Longmont HIgh School

Job Titles Held:

Administrative Assistant
Collections Specialist
Financial Services Representative
Sales Trainer
Baker/Delivery Driver/Barista
Manager

Degrees

Psychology and Restaurant/Resort Management 2005
High School Diploma : General 2003

Administrative Assistant Resume Example

Resume Score: 90%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes