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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Administrative support
  • Legal research
  • Multi-tasking
  • Office management
  • Record keeping
  • Scheduling
  • Supervisor
  • Transcription
  • Troubleshooting
  • Office administration
  • Spreadsheet management
  • Process optimization
  • Case Management
Work History
Administrative Assistant, 10/2016 to 12/2019
Company Name – City, State
  • Oversaw administrative office operations in support of executive leadership staff for this city government agency.
  • Coordinated schedules, conferences, OSHA trainings, meets and information with utmost confidentiality.
  • Prepared office communications on behalf of the director.
  • Maintained record keeping systems, accounts receivables and accounts payables, meeting minutes, and reports.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administrative Assistant, 10/2013 to 06/2016
Company Name – City, State
  • Responsible for providing administrative assistance to Director of Diversity, Prevention & Intervention and Student Support Initiatives Executive Director.
  • Tasked with creating and distributing district-wide memos and other electronic materials to public and district personnel.
  • Assisted in the dissemination of the Florida Youth Survey to principals and schools.
  • Experience posting Board items and signature procedures utilizing School Board procedures.
  • Skilled in multi-tasking within this fast-paced office environment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Senior Secretary, 08/2012 to 04/2013
Company Name – City, State
  • This position was responsible for performing a variety of secretarial, administrative support, and clerical duties for the 15th Circuit GAL Program's Directors, Attorneys and Volunteers.
  • Managed a work load for three GAL Divisions, such as typing and distributing correspondence, filing, and answering phones, creating case files for attorneys and volunteers; maintaining case file folders, filing court documents with the Court Clerk's office, drafting motions and other legal documents, as well as complying with requests from the three Division Attorneys.
  • Worked closely with Case Advocacy Coordinators (CAC) and independently; while maintaining discretion in dealing with confidential and sensitive information.
  • Also responsible for establishing and maintaining a comprehensive office case filing system for each assigned division.
  • Additional skills include: minimum 60 wpm typing, legal research experience utilizing LexisNexis and Westlaw.
Supervisor, Student Services Specialist, 12/2009 to 05/2012
Company Name – City, State
  • Served as rotating supervisor for 30 employees.
  • Created and facilitated annual refresher training and training sessions necessary for dissemination of updated information to departmental and intercollegiate staff offices.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Served as a point of contact for specialists with escalated cases and as an internal liaison for interdepartmental cases that needed supervisory assistance.
  • Assisted in the coordination of office management by heading and collaboration various interoffice committees.
  • Rotated daily as the primary point of contact for troubleshooting cases for students, parents and internal customers; utilizing in-depth analysis of the university's Student Information Systems (SIS) to address customer concerns through various mediums (phone, email and in-person).
  • Disseminated relevant information to students via email, text and university departmental webpage (social media in cases where requested).
  • Position required extensive knowledge of Student Financial Aid and grants requirements, Bursar and Registrar functions.
Education
Master of ScienceSouthern New Hampshire University - City, State
Bachelors of Arts: EnglishNova Southeastern University - City, State
Certifications
  • Notary Public Commission Number #HH 71120 - Expires: 12/11/2024
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Resume Overview

School Attended

  • Southern New Hampshire University
  • Nova Southeastern University

Job Titles Held:

  • Administrative Assistant
  • Senior Secretary
  • Supervisor, Student Services Specialist

Degrees

  • Master of Science
    Bachelors of Arts : English

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