administrative assistant customer service representative resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.


MS Word and Excel, QuickBooks Premier Manufacturing & Wholesale Edition 2013Problem resolution



Microsoft Office

Spreadsheet development


Inventory systems

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • AR/AP
  • Mail management
  • Self-starter
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Customer service expert
  • Invoice processing
  • Adaptive team player
  • Strong communication skills
  • Complex problem solving
  • Expert in customer relations
  • Effective time management

Increased office organization by developing more efficient filing system and customer database protocols.Multitasking

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Administrative Assistant/Customer Service Representative, 01/2004 to
Installed Building ProductsMedley, FL,
  • Established contacts with customers regarding all aspects of product purchased Created and implemented procedure of showing of merchandise to customers Maintained inventory database Maintained status on profits and losses Maintained status of installations Trained employees regarding material.
Office Manager, 01/2004 to Current
OutbrainNew York City, NY,
  • Creates, evaluates and establishes office production, or devises new forms to improve efficiency of work flow.
  • Monitors accounts receivable and accounts payable departments.
  • Maintains existing client relationships; sets up new clients in database; provides support and service to both new and existing customers; Handles customer inquiries and complaints; processes customer orders, prepares invoices and processes payment Creates purchase orders; places orders, compares purchase orders to invoices and packing slips, receives items into inventory, and follows up on orders placed; and updates current pricing.
  • Prepares international and domestic shipments using UPS, Federal Express, USPS & freight carriers.
Office Manager/Executive Assistant, 2001 to 2002
LiveopsFlatwoods, WV,
  • to the Board of Directors (12 members) Purchased office supplies Created and implemented association's policies and procedures Troubleshoots all office equipment Recreated and maintained membership database using Act! 2000 Accounts payable/accounts receivable Coordinated printing and mailing of the quarterly newsletter Coordinated annual membership drive.
Office Manager, 01/2000 to 01/2001
OutbrainChicago, IL,
  • Purchased and maintained office supplies Trained co-workers on various software packages Created and maintained security clearances Maintained office calendar Maintained a variety of company databases (contacts, employee, resume) Assisted human resource manager with benefits, policy and procedures Assisted with the editing and updating of the policy and procedures manual Created and maintained RFQs, RFPs; and standard forms 255s and 254s Set up filing system and company library Supervised receptionist Handled all aspects of hiring and termination of employees Maintained computer and paper files.
High School Diploma: , Expected in 1975 to Thomas S Wootton High School - Rockville, MD

Accounts payable, accounts receivable, Act!, Premier, benefits, client, clients, databases, database, editing, filing, forms, hiring, human resource, inventory, Excel, office, 2000, MS Word, Monitors, newsletter, office equipment, policies, pricing, processes, Express, QuickBooks, receptionist

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Resume Overview

School Attended

  • Thomas S Wootton High School

Job Titles Held:

  • Administrative Assistant/Customer Service Representative
  • Office Manager
  • Office Manager/Executive Assistant
  • Office Manager


  • High School Diploma

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