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administrative assistant customer service representative resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Live Chat
  • Remote Access Software
  • VoIP
  • Google Docs
  • Operating Systems
  • Network Support
  • Credit Card Payment Processing
  • Translation and Interpretation Services
  • Verbal and Written Communication
  • Data Entry
  • Customer Service
  • Attention to Detail
  • Filing and Data Archiving
  • Microsoft Office
  • Written and Verbal Communication
  • Invoice Processing
Experience
09/2022 to Current Administrative Assistant/Customer Service Representative Installed Building Products | Orlando, FL,
  • Sorted incoming mail and directed to correct personnel each day.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Collaborated with credit association and business representatives to exchange valid credit information.
  • Identified valuable solutions for customers with credit problems.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated pick-up and delivery of express mail services.
  • Collated, bound and stored computer-generated reports.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments and meetings for management team.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
04/2017 to 08/2022 Administrative Assistant/Receptionist/Customer Service Sentry Insurance | Amarillo, TX,
  • Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information;
  • Received inbound call from clients assisted with billing inquires;
  • Answer and direct all phone calls; take and relay messages;
  • Prepared weekly reports in Google Docs;
  • Order and keep inventory for office supplies;
  • Screen resumes submitted to company and post openings to job boards;
  • Greet numerous visitor's, including VIP's, vendors, and interview candidates;
  • Schedule and coordinate meetings appointments; take meeting minutes;
  • Make travel arrangements for CEO, management, and accounting staff;
  • Designed electronic file systems and maintained electronic and paper files;
  • Manage the day-to-day calendar for company CEO and management;
  • Open and sorted incoming mail and disturbed to departments;
  • Maintain CEO email's;
  • Monitor and maintain office equipment;
  • Control inventory relevant to receptionist area;
  • Office organization, repairs, and upkeep;
  • Prepare 2016 Federal Tax package to send to clients.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
06/2019 to 08/2020 Customer Service Representative - Part Time Ga Medgroup | Gainesville, GA,
  • Provide traveling public with concise, clear, and courteous up to date flight information including directions assistance;
  • Assist customers with luggage, and ensure luggage is properly sent through U.S
  • Customs and Borger for all international passengers;
  • Provide good customer service, anticipate problem and devising accurate solutions;
  • Promptly traveled to and from one locations to another within an airport setting to assist passengers;
  • Answer customer questions regarding schedule changes, and ground transportation;
  • Maintained a friendly, positive attitude when dealing with distressed customers;
  • Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the airport.
12/2015 to 02/2017 Certified Nursing Assistant (CNA) College Park Health | City, STATE,
  • Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths;
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals;
  • Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints;
  • Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information;
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Education and Training
Expected in 05/2015 to to High school diploma | Charles R Drew High School, Riverdale, GA GPA:
Expected in to to | Business Administration Atlanta Metropolitan State College, Atlanta, GA, GPA:
Expected in to to Diploma | CNA FAK Allied Health Education Center, , GPA:

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Resume Overview

School Attended

  • Charles R Drew High School
  • Atlanta Metropolitan State College
  • FAK Allied Health Education Center

Job Titles Held:

  • Administrative Assistant/Customer Service Representative
  • Administrative Assistant/Receptionist/Customer Service
  • Customer Service Representative - Part Time
  • Certified Nursing Assistant (CNA)

Degrees

  • High school diploma
  • Some College (No Degree)
  • Diploma

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