Administrative Assistant Customer Service Representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. With over 30 years of experience in the customer service, administrative, and data entry field, I strive to provide superior client satisfaction.

Attentive and personable with a strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

  • Documentation and control
  • Customer and client relations
  • Administrative support
  • Program files maintenance
  • Recordkeeping
  • Office administration
  • Database administration
  • Spreadsheet management
  • 45 WPM typing speed
  • Filing and data archiving
  • Records management
  • Customer relations and communications
  • Report preparation
Work History
Administrative Assistant/Customer Service Representative, 12/2019 to 02/2021
Merchants BankApple Valley, CA,
  • KT's property services Managed reception area, including greeting visitors and responding to telephone and in-person requests for information, and scheduled appointments.
  • Write reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence.
  • Organized files and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Assisted in managing of the company database, verified, edited, and modified client information.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Created and implemented standard operating procedures for records handling.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Administrative Assistant, 08/2018 to 11/2019
Installed Building ProductsChattanooga, TN,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Performed research to collect and record data.
  • Executed record filing system to improve document organization and management.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Executive Assistant, 07/2017 to 08/2018
99 Cents OnlyMesa, AZ,
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Researched and rapidly resolved client conflicts to prevent loss of key high-profile accounts.
  • Compiled and maintained records and client information per HIPAA regulations.
  • Developed highly regarded client relationships and earned a reputation for exceeding and maintaining client satisfaction.
  • Edited reports prior to sending to clients.
  • Main initial contact for perspective and new clients.
  • Maintained executive calendar.
Associate of Arts: Commercial And Advertising Art, Expected in 06/1991
Connecticut Institute Of Art - Greenwich, CT,

associate of commercial and fine art, connecticut institute of art june 1989 nys academic diploma, port chester high school

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Resume Overview

School Attended

  • Connecticut Institute Of Art

Job Titles Held:

  • Administrative Assistant/Customer Service Representative
  • Administrative Assistant
  • Executive Assistant


  • Associate of Arts

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