Administrative Assistant Customer Service Representative resume example with 3+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. With over 30 years of experience in the customer service, administrative, and data entry field, I strive to provide superior client satisfaction.
Attentive and personable with a strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
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Merchants Bank – Apple Valley, CA,
- KT's property services Managed reception area, including greeting visitors and responding to telephone and in-person requests for information, and scheduled appointments.
- Write reports and correspondence from dictation and handwritten notes.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
- Organized files and scanned documents.
- Managed daily office operations and maintenance of equipment.
- Assisted in managing of the company database, verified, edited, and modified client information.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Created and implemented standard operating procedures for records handling.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Installed Building Products – Chattanooga, TN,
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed research to collect and record data.
- Executed record filing system to improve document organization and management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
99 Cents Only – Mesa, AZ,
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Researched and rapidly resolved client conflicts to prevent loss of key high-profile accounts.
- Compiled and maintained records and client information per HIPAA regulations.
- Developed highly regarded client relationships and earned a reputation for exceeding and maintaining client satisfaction.
- Edited reports prior to sending to clients.
- Main initial contact for perspective and new clients.
- Maintained executive calendar.
Connecticut Institute Of Art - Greenwich, CT,
associate of commercial and fine art, connecticut institute of art june 1989 nys academic diploma, port chester high school
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Resume Overview
School Attended
- Connecticut Institute Of Art
Job Titles Held:
- Administrative Assistant/Customer Service Representative
- Administrative Assistant
- Executive Assistant
Degrees
- Associate of Arts
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