administrative assistant customer service representative resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

  • Understanding Customer Needs
  • Special Requests
  • Data Entry and Maintenance
  • Call Documentation
  • Clerical Support
  • Customer Account Management
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Cancellation Policies
  • Customer Data Confidentiality
  • Training Needs Analysis
  • Drafting and Administering Contracts
  • Exit Interviews and Processes
  • Administering Disciplinary Procedures
  • Performance Management Systems
  • Hiring Trends and Analysis
  • New Employee Orientation
Ab Miller High School Fontana, Expected in 05/2012 High School Diploma : - GPA :
Work History
American Residential Services - Administrative Assistant/ Customer Service Representative
Waco, TX, 01/2012 - 02/2014
  • DSW warehouse
  • Acts as liaison between the warehouse and the customer in administration of the accounts
  • Responding to all inquiries, feedback, and complaints concerning work orders, invoices, ship- ments, inventory counts, etc in a courteous and effective manner
  • Produces all related paperwork and necessary information required for customer work orders
  • Maintains damage records, open orders, and pending issues
  • Food graded warehouse, checked in drivers, give them dock doors,
  • Arga Transport/ Dispatcher
  • Answering 100+ incoming calls per day
  • Managed receptionist area, greeted and responded to telephone and in person requests
  • Worked closely with drivers, communicated with them their job duties
  • Received and distributed faxes and mail in a timely manner as well as manage pick up orders
  • WeCare
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Processed Number invoices each Timeframe and mailed documentation to clients.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
Crane Co. - HR Manager
Alpharetta, GA, 01/2015 - 10/2018
  • Approved time off requests, help associates with their benefits
  • Filed any workers compensation, tracked LOA
  • Created employee handbook, was in charge of onboarding process (ex
  • Recruiting, background,drug screen,I-9’s,w-2 forms)
  • Filled out any unemployment paperwork/disability
  • Took charge of safety department
  • General payroll issues with associates checks
  • Employees very happy with me being very helpful
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Managed employee disputes by employing conflict resolution techniques.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Organized and led staff orientation programs and training to promote collaboration.
Behavior Health Network - HR Coordinator
Amherst, MA, 01/XXX0 - 02/XXX1
  • Direct hiring / Temp to hire employees
  • Process I-9 documentation in the system
  • Orientation
  • Kronos / add in time , vacation forms, any missing pay looked back into Kronos
  • Processed right ups
  • Access to the office door by having a key I believe is a big responsibility
  • Worked with pay cards any missing pay sent to payroll and processed hours immediately
  • Worked with creating trackers to send to corporate for the employees
  • Efficiently process terminations while maintaining confidentiality of employees records
  • Worked remotely
  • Anything COVID related
  • Coordinate employee onboarding, orientation and provide appropriate training programs
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Addressed and resolved general payroll-related inquires.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Edited job position announcements before authorizing post.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Handled immigration-related issues for each business unit.
Her Styler - Bilingual Receptionist
City, STATE, 04/2009 - 10/2011
  • Managed and scheduled appointments for 7 hair stylists
  • Answered phone calls and responded to clients request and complaints
  • Maintained and obtained the cleanliness of the salon
  • Provided and rendered superior customer service
  • Cashier for the salon
  • Masterbrands cabinets /, Phone interviews, scheduled in person interviews as well as did on plant tours
  • Made badges for the employees, got together checks for the employees, set up payroll
  • For new hire employees, did I9, checked background, filing, made folders for new hires,
  • Managed orientations
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

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Resume Overview

School Attended

  • Ab Miller High School

Job Titles Held:

  • Administrative Assistant/ Customer Service Representative
  • HR Manager
  • HR Coordinator
  • Bilingual Receptionist


  • High School Diploma

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