LiveCareer-Resume

administrative assistant customer service representative resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Skills
  • Understanding Customer Needs
  • Special Requests
  • Data Entry and Maintenance
  • Call Documentation
  • Clerical Support
  • Customer Account Management
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Cancellation Policies
  • Customer Data Confidentiality
  • Training Needs Analysis
  • Drafting and Administering Contracts
  • Exit Interviews and Processes
  • Administering Disciplinary Procedures
  • Performance Management Systems
  • Hiring Trends and Analysis
  • New Employee Orientation
Education
Ab Miller High School Fontana, Expected in 05/2012 High School Diploma : - GPA :
Work History
American Residential Services - Administrative Assistant/ Customer Service Representative
Waco, TX, 01/2012 - 02/2014
  • DSW warehouse
  • Acts as liaison between the warehouse and the customer in administration of the accounts
  • Responding to all inquiries, feedback, and complaints concerning work orders, invoices, ship- ments, inventory counts, etc in a courteous and effective manner
  • Produces all related paperwork and necessary information required for customer work orders
  • Maintains damage records, open orders, and pending issues
  • Food graded warehouse, checked in drivers, give them dock doors,
  • Arga Transport/ Dispatcher
  • Answering 100+ incoming calls per day
  • Managed receptionist area, greeted and responded to telephone and in person requests
  • Worked closely with drivers, communicated with them their job duties
  • Received and distributed faxes and mail in a timely manner as well as manage pick up orders
  • WeCare
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Processed Number invoices each Timeframe and mailed documentation to clients.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
Crane Co. - HR Manager
Alpharetta, GA, 01/2015 - 10/2018
  • Approved time off requests, help associates with their benefits
  • Filed any workers compensation, tracked LOA
  • Created employee handbook, was in charge of onboarding process (ex
  • Recruiting, background,drug screen,I-9’s,w-2 forms)
  • Filled out any unemployment paperwork/disability
  • Took charge of safety department
  • General payroll issues with associates checks
  • Employees very happy with me being very helpful
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Managed employee disputes by employing conflict resolution techniques.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Organized and led staff orientation programs and training to promote collaboration.
Behavior Health Network - HR Coordinator
Amherst, MA, 01/XXX0 - 02/XXX1
  • Direct hiring / Temp to hire employees
  • Process I-9 documentation in the system
  • Orientation
  • Kronos / add in time , vacation forms, any missing pay looked back into Kronos
  • Processed right ups
  • Access to the office door by having a key I believe is a big responsibility
  • Worked with pay cards any missing pay sent to payroll and processed hours immediately
  • Worked with creating trackers to send to corporate for the employees
  • Efficiently process terminations while maintaining confidentiality of employees records
  • Worked remotely
  • Anything COVID related
  • Coordinate employee onboarding, orientation and provide appropriate training programs
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Addressed and resolved general payroll-related inquires.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Edited job position announcements before authorizing post.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Handled immigration-related issues for each business unit.
Her Styler - Bilingual Receptionist
City, STATE, 04/2009 - 10/2011
  • Managed and scheduled appointments for 7 hair stylists
  • Answered phone calls and responded to clients request and complaints
  • Maintained and obtained the cleanliness of the salon
  • Provided and rendered superior customer service
  • Cashier for the salon
  • Masterbrands cabinets /, Phone interviews, scheduled in person interviews as well as did on plant tours
  • Made badges for the employees, got together checks for the employees, set up payroll
  • For new hire employees, did I9, checked background, filing, made folders for new hires,
  • Managed orientations
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

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Resume Overview

School Attended

  • Ab Miller High School

Job Titles Held:

  • Administrative Assistant/ Customer Service Representative
  • HR Manager
  • HR Coordinator
  • Bilingual Receptionist

Degrees

  • High School Diploma

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