Administrative Assistant Customer Service Manager Resume Example

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Professional Summary

Hardworking Team Member bringing 30 years of experience meeting customer needs via telecommuting roles. Skilled at listening to salesforce and customers, meeting productivity and shipping targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for meeting business goals.

Work History
Family Ymca Of Greater Augusta - Administrative Assistant/Customer Service Manager
Waynesboro, GA, 10/1991 - Current

Administrative Assistant

October 1991 - Present

  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Produced highly accurate internal and external letters and memoranda.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Provided clerical support to 25 company employees by copying, faxing and filing documents.
  • Assist Accounts Payable Department as needed.

Import Assistant/Purchasing - Wholesale Distributor

July 2020 - Present

  • Prepared preproduction work orders for submission to factories. Preproduction work orders are detailed per each retailer's specifications regarding merchandise, packing, labeling and shipping requirements.
  • Prepared documentation for Official Purchase Orders. Documented the agreed upon FOB pricing, factory assignment, country of origin and delivery date.
  • Processed Official Purchase Orders for submission to our manufacturing partners. Provided detailed packaging, ticketing and other compliance requirements.
  • Entered Official Purchase Order in two separate Company databases.
  • Distributed Official Purchase orders and specifications to the overseas Agent, Factories and internal Company departments.
  • Received Import Documents and reviewed for accuracy in pricing, discounts, shipping details, terms and conditions of the Purchase Order.
  • Processed Import Documents and received imported merchandise into Company inventory.
  • Communicated daily with overseas Agent, factory representatives and freight forwarders.

Customer Service/Order Processing/Data Entry

October 1991 - Present

  • Data entry of preproduction work orders.
  • Received and processed EDI daily. Cross checked EDI received with preproduction work orders for accuracy. Communicated necessary changes to outside salesforce.
  • Maintained GXS Catalog of current UPC and Country of Origin.
  • Reviewed inventory for accuracy. Research and correct discrepancies.
  • Reviewed Customer Compliance Manuals. Provided direction to Shipping and Receiving Department regarding updates to Customer Compliance requirements.

Human Resources

June 2013 - Present

  • Processed Payroll for 25 employees.
  • Reviewed and negotiated annual Benefits.
  • Provided employees with Employee Manual, Safety Manual.
  • Ensured that employees maintained a safe work environment.
  • Administered disciplinary action as needed.
Orange County Independent Ensembles - Membership Coordinator
City, STATE, 11/2015 - Current
  • Maintained membership database, ensuring that all information was current and accurate.
  • Administered and maintained - Contracts, Release of Liability, Member Conduct Agreements.
  • Collected and recorded Membership fee installments as per Contract.
  • Coordinated weekly rehearsal and performance schedules.
  • Arranged local pick up of semi trailer containing equipment for delivery at specific time at performance venues.
  • Arranged cross country travel - flights, hotels, ground transportation and meals for 125 staff and membership.
  • Completed online competition and performance registration according to assigned deadlines.
  • Created custom branded merchandise for sale at vendor booth.
Labradors And Friends Dog Rescue - Volunteer - Foster Coordinator
City, STATE, 05/2011 - Current
  • Provided foster care environment for dogs.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Cleaned and disinfected equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Monitored health and behavior of foster dogs by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Administered Adoption Contracts.
  • Coordinated medical treatment and appointments.
  • Evaluated health and behavior of sheltered dogs for possible program intake.
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Excellent Verbal and Written Communication
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Excellent Attention to Detail
  • Inter-Department Collaboration
  • Patient and Empathetic
  • Strong Analytical and Problem Solving Skills
Downey High School Downey, Expected in 06/1989 High School Diploma : - GPA :

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Downey High School
Job Titles Held:
  • Administrative Assistant/Customer Service Manager
  • Membership Coordinator
  • Volunteer - Foster Coordinator
  • High School Diploma

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