Administrative Assistant/CSR Resume Example Brown & Wesson

ADMINISTRATIVE ASSISTANT/CSR

Professional Summary

Work History

Brown & Wesson - Administrative Assistant/CSR
Goldthwaite, TX09/2019 - 04/2020

Aggregated and copied finalized documents for disbursement across interested parties.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.

Pepperbellies- Waitress/Hostess
San Saba, TX08/2019 - 09/2019

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Used cash registers and credit card machines to cash out customers, handling average sale of $70.00 per table.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Dollar General- Store Manager
San Saba, TX04/2019 - 08/2019

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Created work schedules according to sales volume and number of employees.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Protected store from loss or theft by setting and enforcing clear security policies.
Managed inventory control, cash control and store opening and closing procedures.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Completed all point of sale opening and closing procedures, including counting contents of cash register.

Goldthwaite Health & Rehab - Human Resources Manager
Goldthwaite, TX10/2009 - 02/2016

Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
Worked as effective team member while contributing to local and regional HR projects.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Enhanced staff knowledge and awareness on drug abuse and prevention programs.
Discovered and resolved complex employee issues that affected management and business decisions.
Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
Reduced workers' compensation claims by instituting corporate safety training program.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Boosted customer satisfaction ratings by resolving issues for speedy resolution.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.

Skills

Education

Desoto High SchoolDesoto, TX05/2002High School Diploma

Resume Overview

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