Administrative Assistant/Collections Specialist Resume Example
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ADMINISTRATIVE ASSISTANT/COLLECTIONS SPECIALIST
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
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Experience
Administrative Assistant/Collections Specialist
April 2019 to CurrentLurie Besikof Lapidus & Company, Llp － Minneapolis , MN
April 2019 to CurrentLurie Besikof Lapidus & Company, Llp － Minneapolis , MN
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Received payment and ensured proper posting to appropriate customers accounts.
- Recorded information about customers' financial status and collections status efforts.
- Reviewed accounts to determine payment plan compliance.
- Recorded and updated customer personal accounts with accurate contact information.
- Prepared packages containing all pertinent documentation for collections accounts.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Business Owner
June 2010 to April 2019Hawkins Family Enterprises/ The Image － City , STATE
June 2010 to April 2019Hawkins Family Enterprises/ The Image － City , STATE
- Ordered beauty products and beauty equipment and maintained inventory.
- Oversaw daily salon operations and performed general salon tasks.
- Hired and trained beauticians, as needed.
- Promoted services and products.
- Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Performed basic accounting duties such as payments, bank and drawer reconciliation and internal audits to keep finances on track.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
Manager
Sterling Jewelers － City , STATE
Sterling Jewelers － City , STATE
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Followed store opening and closing procedures as per company guidelines.
- Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
- Explained features and benefits of diamonds and other fine gemstones to educate and inform customers about quality.
- Remained current and knowledgeable of industry trends to identify opportunities to maximize sales within market.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing, and promotions and attaining sales goals and milestones.
- Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Collected customer data to build relationships and personalize future client development opportunities.
- Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
- Worked closely with customers to determine preferences, budgets and tastes for luxury bridal jewelry.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Maintained up-to-date knowledge of all product categories.
- Upheld consistent visual merchandising standards.
- Assisted customers in finding luxury bridal jewelry to fit individual taste, preferences, and budget.
- Delivered high quality, value, expertise and superior customer service.
- Educated customers on benefits of diamonds and other high-quality products.
- Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
- Promoted company's image in positive manner to customers, delivering superior customer service experience.
- Responded in a timely manner to customer inquiries, needs and problems.
- Used product knowledge to assist and suggest products to customers.
Education and Training
High School Diploma : June 1992Green Run High School － City, State
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Resume Overview
School Attended
- Green Run High School
Job Titles Held:
- Administrative Assistant/Collections Specialist
- Business Owner
- Manager
Degrees
- High School Diploma : June 1992
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