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Administrative Assistant/Collections Specialist Resume Example

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ADMINISTRATIVE ASSISTANT/COLLECTIONS SPECIALIST
Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Administrative support specialist
  • Administrative operations
  • Collection Assistant
  • Administrative management abilities
Experience
Administrative Assistant/Collections Specialist
April 2019 to CurrentAtlantic Community Management － Virginia Beach, VA
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Received payment and ensured proper posting to appropriate customers accounts.
  • Recorded information about customers' financial status and collections status efforts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Prepared packages containing all pertinent documentation for collections accounts.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Business Owner
June 2010 to April 2019Hawkins Family Enterprises/ The Image － Virginia Beach, VA
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Oversaw daily salon operations and performed general salon tasks.
  • Hired and trained beauticians, as needed.
  • Promoted services and products.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Provided employees with feedback on how to improve performance and increase profitability of spa services.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Performed basic accounting duties such as payments, bank and drawer reconciliation and internal audits to keep finances on track.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
Manager
Sterling Jewelers － Spanish Fort, AL
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Followed store opening and closing procedures as per company guidelines.
  • Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
  • Explained features and benefits of diamonds and other fine gemstones to educate and inform customers about quality.
  • Remained current and knowledgeable of industry trends to identify opportunities to maximize sales within market.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing, and promotions and attaining sales goals and milestones.
  • Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.
  • Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
  • Collected customer data to build relationships and personalize future client development opportunities.
  • Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
  • Worked closely with customers to determine preferences, budgets and tastes for luxury bridal jewelry.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Maintained up-to-date knowledge of all product categories.
  • Upheld consistent visual merchandising standards.
  • Assisted customers in finding luxury bridal jewelry to fit individual taste, preferences, and budget.
  • Delivered high quality, value, expertise and superior customer service.
  • Educated customers on benefits of diamonds and other high-quality products.
  • Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
  • Promoted company's image in positive manner to customers, delivering superior customer service experience.
  • Responded in a timely manner to customer inquiries, needs and problems.‪
  • Used product knowledge to assist and suggest products to customers.
Education and Training
High School Diploma : June 1992Green Run High School － Virginia Beach, VA
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Resume Overview

Companies Worked For:

  • Atlantic Community Management
  • Hawkins Family Enterprises/ The Image
  • Sterling Jewelers

School Attended

  • Green Run High School

Job Titles Held:

  • Administrative Assistant/Collections Specialist
  • Business Owner
  • Manager

Degrees

  • High School Diploma : June 1992

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