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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Career Overview

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Skill Highlights
  • Problem resolution
  • Self-starter
  • Schedule management
  • Microsoft Office
  • Deadline-oriented
  • Travel administration
  • Staff motivation
  • Employee training and development
  • Insurance processing
  • Current Procedural Terminology (CPT)
  • Patient charting
  • Insurance eligibility verification
  • Inventory systems
  • Medical billing
  • NexGen medical billing
  • Patient care advocacy
  • Medical terminology
  • UB-92 billing forms
  • Data Entry
  • Report Transcription
  • Scheduling
  • Client Relations
  • Computer Proficiency
  • Coordination
  • Creative Problem Solving
  • Customer Service
  • Critical Thinking
  • Research
Core Accomplishments

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Research 

  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Data Preparation 

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records 

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance 

  • Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

  • Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.

Payroll Assistance 

  • Assisted with payroll preparation and entered data into cumulative payroll document.

Training 

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

Professional Experience
Administrative Assistant
January 2006 to September 2012Tampa Pathology Lab - Tampa, FL
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Updated patient accounts and information on a daily basis.
  • Provided support for CEO and sales team in managing operation work flow.
  • Improved communication efficiency as primary liaison between departments, clients and insurance companies.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Increased new accounts by 75% first year with laboratory.
  • Supported and maintained all current and new accounts with any issues, requests, or concerns they might encounter.
Medical Assistant/Executive Assistant
March 2000 to August 2001Chrissie Tomlinson Memorial Hospital - George Town, Cayman Islands
  • Coordinated all department functions for team of 100 employees.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Managed medical supply inventory, insurance records, patient charts and company files using tracking system.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Supervised and trained admitting, billing and collection staff.
  • Updated patient accounts and information on a daily basis.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Scheduled and confirmed appointments for entire management team.
  • Provided support for CEO and sales team in managing operation work flow.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Directly supported CEO in managing operation work flow.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Handled and processed confidential patient information.
Senior Clerk - Treasury
January 1999 to March 2000Bank of Butterfield - George Town, Cayman Islands
  • Handled all customer service requests
  • Process a large volume of wire transfers.
  • Reconciled all currency draft accounts and business accounts.
  • Processed term deposits and foreign trades.
  • Teller and member services
Teller
May 1991 to June 1998Royal Bank of Canada - George Town, Cayman Islands
  • Processed high volume of wire transfers.
  • Created new customer accounts.
  • Processed loans and lines of credit.
  • Teller and cash handling.
Education
Certificate : Healthcare, 1998Ics International - Scranton, PA, USA

Medical Assistant


Certificate : Banking, 1995CIBC - George Town, Grand Cayman, Cayman Islands
Skills

10-Key, Account Management, Client Relations, Customer Needs Assessment, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Office Products, Minute Taking, Multi-Task Management, Organizational Skills, and Time Management.

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Resume Overview

Companies Worked For:

  • Tampa Pathology Lab
  • Chrissie Tomlinson Memorial Hospital
  • Bank of Butterfield
  • Royal Bank of Canada

School Attended

  • Ics International
  • CIBC

Job Titles Held:

  • Administrative Assistant
  • Medical Assistant/Executive Assistant
  • Senior Clerk - Treasury
  • Teller

Degrees

  • Certificate : Healthcare , 1998
    Certificate : Banking , 1995

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