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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Influential Insurance Sales Agent with 6 years of experience customizing insurance programs, explaining features and advantages and developing successful marketing strategies. Motivated professional possessing exceptional multitasking, organizational and time management abilities. Expertise in customer relationship management, prospecting and sales. Proficient in Microsoft office and AMS360.

Skills
  • Spreadsheet management
  • Office administration
  • Process optimization
  • Meeting minutes
  • Advanced MS Office Suite Knowledge
  • Accounting Skills
  • Business administration
  • 92 WPM typing speed
  • Insurance Terminology
  • Multi-line Telephone Systems
  • Compensation and benefits
  • Business correspondence
Work History
11/2019 to CurrentAdministrative AssistantProduction Services Inc. | Carthage , TX

Managed the day to day work in the office

  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Built spreadsheets to track time and payroll.
  • Created spreadsheets to track rig production and revenue.
  • Maintained employee files and sensitive documentation.
  • Maintained complex digital filing system for financial information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created detailed expense reports and requests for capital expenditures.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Executed record filing system to improve document organization and management.
05/2019 to 09/2019Executive AssistantGLC Consulting LLC. | Longview, TX
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Maintained QuickBooks
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
11/2015 to 03/2019Personal Lines New Business Account RepLaird Insurance Aganey | Kilgore, TX
  • Responded to customer calls within 30 min. to swiftly resolve issues and answer questions.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Created sources for continuous client referrals within community and with businesses using outstanding interpersonal communication skills.
  • Built relationships with clients through actively listening to their needs while looking for potential exposure to provide excellent service.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • I read polices cover to cover so I could better serve my clients needs.
  • I signed up for all kinds of classes so I could build on the knowledge of the ever changing insurance world so my clients knew what they were buying.
03/2015 to 10/2015Personal Lines Insurance AgentAllstate Sam Azzam | Kilgore, TX
  • Comprehended and documented Insurance legal terminology.
  • Established information necessary for policy development by interviewing clients, requesting records, and inspecting property.
  • Researched providers and compared coverage and premiums to deliver best possible packages to clients.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving policy verbiage issues.
Education
05/2002High School DiplomaLeverett's Chapel High School, Laird Hill, TX
Kilgore Collage, Kilgore, TX
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Resume Overview

Companies Worked For:

  • Production Services Inc.
  • GLC Consulting LLC.
  • Laird Insurance Aganey
  • Allstate Sam Azzam

School Attended

  • Leverett's Chapel High School
  • Kilgore Collage

Job Titles Held:

  • Administrative Assistant
  • Executive Assistant
  • Personal Lines New Business Account Rep
  • Personal Lines Insurance Agent

Degrees

  • 05/2002 High School Diploma

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