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Administrative Assistant/Care Coordinator Resume Example

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ADMINISTRATIVE ASSISTANT/CARE COORDINATOR
Summary

Self-motivated professional, bringing proven leadership, organizational critical-thinking and customer relations skills. Remote worker with over 15 years experience, independently solving problems via various platforms for diverse business requirements. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements with clarity. Exceptional communication, researching, analytical, writing skills along with case management abilities. Personable team lead with experience employing exceptional relationship-building abilities to cultivate positive rapport among colleagues and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.

Skills
  • Administrative Experience
  • Writing Skills
  • Organizational Skills
  • Case Management
  • Conflict Management
  • Behavioral Health
  • Behavioral Therapy
  • Analysis Skills
  • Administrative
  • Conflict resolution
  • Counseling
  • Customer satisfaction
  • Organizational Skills
  • Problem- Solving
  • Writing Skills
  • Data entry documentation
  • Records management systems
  • Advanced MS Office Suite knowledge
  • Insurance eligibility verification
  • Excel spreadsheets
  • Timeline Planning and Management
  • Types 75 WPM
  • AS/400
  • Insurance eligibility verifications
  • Training and Development
  • Deadline-oriented
  • Senior leadership support
  • Training and coaching
  • Self-starter
  • Event coordination
  • Customer relations
  • Microsoft Office
  • Data entry
  • Negotiation
Experience
Company Name | City, StateAdministrative Assistant/Care Coordinator10/2019 - Current
  • Assisted in coordinating large-scale annual Thanksgiving event and activities by acquiring venues, organizing catering services and volunteer efforts.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed volunteer communication to appropriate personnel and offered information to resolve inquiries, boosting volunteer satisfaction.
  • Coordinated meals on wheel and delivery checkpoints for the elderly and homeless.
  • Assisted with the Mo'Hair Foundation for those with cancer, allocating resources to obtain assistance with daily living expenses.
Company Name | City, StateTeam Leader11/2008 - Current
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Responsible for clerical detail, documentation, charting notes and researching resources.
  • Performed client assessments using the 'Standardized Assessment Tool, ' to determine patient needs and program plan requirements, for the client.
  • Writing process improvements for standard operating procedure updates.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem- solving skills.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed the Gatekeeper program which aligned coordinated benefits and insurance benefits through government resources for assistance with the elderly.
  • Collaborated with Health and Human Services, schools, shelters, and other community resources to provide resources to help clients achieve independence.
Company Name | City, StatePatient Care Technician09/2005 - 11/2008
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Resolved problems with communication and billing to foster seamless services.
  • Performed as subject matter expert for case management processes.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Provided subject matter expertise in case management and related procedures.
Company Name | City, StateFinancial Analyst11/2001 - 09/2005
  • Analyzed financial data to identify financial trends, patterns and strategy and compiled information into reports.
  • Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures.
  • Advised high net worth customers and insurance department management on financial investment options and decisions involving capital expenditures.
  • Extracted data from various reporting systems to implement key operational changes.
  • Audited internal financial processes on quarterly basis.
  • Determined and tracked budget expenses with accuracy and transparency.
  • Led modeling, planning and execution of all financial processes.
Education and Training
The Chicago School Of Professional Psychology | City, StateMaster of Arts in Clinical PsychologyExpected in 06/2022
Post University | CityBachelor of Arts in Psychology12/2020
  • National Leadership and Success Member
  • Summa cum laude graduate
  • 3.51 GPA
  • President & Dean's List Honoree 2018-2020
  • Cum laude graduate
  • Major in Psychology
Spanish River Community High School | City, StateHigh School Diploma06/2020
Activities and Honors
  • Member of the National Leadership and Success Alumni Association
Interests
  • Honor Society
  • Student Government Association
  • National Society of Leadership and Success
Additional Information
  • Awards , Presidents List & Deans List
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Resume Overview

School Attended

  • The Chicago School Of Professional Psychology
  • Post University
  • Spanish River Community High School

Job Titles Held:

  • Administrative Assistant/Care Coordinator
  • Team Leader
  • Patient Care Technician
  • Financial Analyst

Degrees

  • Master of Arts in Clinical Psychology
    Bachelor of Arts in Psychology
    High School Diploma

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