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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Accomplishments
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Completed payroll for staff of 44 direct reports.
  • Recognized by customers and District management for expedient and effective service.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
Skills
  • Accounting Skills
  • Customer and client relations
  • Administrative support
  • Bookkeeping
  • Recordkeeping
  • Office management
  • Documentation and control
  • Filing and data archiving
  • Payroll and budgeting
  • Package routing
  • Time management
  • Employee timesheet processing
  • Attendance record management
  • Multi-line Telephone Systems
  • Team building
  • Business administration
  • Invoice Processing
Work History
Administrative Assistant, 11/2015 to Current
Whitsons Culinary Group – Hicksville, NY
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed invoices and expenses using Dine Central to facilitate on-time payment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained and processed invoices, deposits and money logs.
  • Organized and carried out efficient month-end, quarterly and year-end processes.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, Weekly balance records, vendor payments and profit and loss statements for corporate office as well as client.
Senior Operations Administrator, 10/2008 to Current
FedEx Ground – Bethpage, NY
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Coordinated dispatching of 100 plus drivers to accomplish daily delivery requirements.
  • Worked with vendors to schedule more than 100 daily pickups and 30,000 weekly deliveries.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Tracked orders and notified customers of status or potential delays.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and provided back up for customer service managers.
  • Followed up with customers about resolved issues and completed pick-ups and deliveries to maintain high standards of customer service.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Trained staff on operating procedures and company services.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Bank Teller, 03/2007 to 08/2008
Nassau Financial Federal Credit Union – Garden City, NY
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Reconciled cash drawer and resolved discrepancies.
Education
High School Diploma: 06/2005
Freeport High School - Freeport, NY
Associate of Arts: Business AdministrationNassau Community College - Garden City, NY
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Whitsons Culinary Group
  • FedEx Ground
  • Nassau Financial Federal Credit Union

School Attended

  • Freeport High School
  • Nassau Community College

Job Titles Held:

  • Administrative Assistant
  • Senior Operations Administrator
  • Bank Teller

Degrees

  • High School Diploma : 06/2005
    Associate of Arts : Business Administration

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