administrative assistant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal: Searching for a new opportunity in the in a fast paced, demanding office environment in the financial services or mortgage industry. Interested in positions that offer the opportunity to grow with the organization and have long term potential. Enjoy building long lasting relationships with both internal business partners and external clients. Special Skills: Ability to manage a diverse routine of functions and projects in a fast-paced, computerized corporate environment. Manage internal projects on a regular basis. Analytical and detail-orientated with proven record for producing quality work and meeting deadlines. Demonstrate excellent communication, organization, time management and problem solving skills. Exercise independent judgment and decision-making abilities while maintaining a high level of confidentiality. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

  • Administrative duties
  • Billing
  • Budget
  • Closing
  • Excellent communication
  • Conferences
  • Credit
  • Clients
  • E-mail
  • Expense reports
  • Managing
  • Meetings
  • Office
  • PowerPoint presentations
  • Policies
  • Problem solving
  • Sskills
  • Proposals
  • Scheduling
  • Strategic
  • Telephone
  • Time management
  • Travel arrangements
  • Paperwork drafting
  • Documentation and control
  • Office administration
  • Filing and data archiving
  • Document conversion
  • Spreadsheet management
  • Customer and client relations
  • Employee timesheet processing
  • Multi-line phone proficiency
  • Meeting arrangements
  • Administrative support
  • Data Entry
  • Purchase orders organization
  • Invoice Processing
  • Legal administrative support
  • Appraisals
  • Application preparation
  • Financial document review
  • Created reports
  • Problem Resolution
  • Customer service
  • MS Office
  • Ability to compile data
  • Insurance industry experience
  • Prior authorization processing
  • Insurance coverage verification
  • Collaborative relationships
  • Regulatory Compliance
Work History
Administrative Assistant, 09/2019 - 03/2020
Bend Memorial Clinic Denville, NJ,
  • Prepare proposals, reports and correspondence and PowerPoint presentations
  • Approved, processed and tallied credit cards and invoiced receipts
  • Maintained departmental budget and billing
  • Updated and scheduled Assistant Vice President's calendar regarding events, meetings and personal events
  • Tracked the department's staff days out of office, conferences, meetings, etc
  • Prepared travel arrangements and travel itineraries and travel expense reports for office
  • Coordinated and scheduled instructors, students and location for Strategic Plan Training for all airport employees
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Created PowerPoint presentations for business development purposes
  • Organized weekly staff meetings and logged minutes for corporate records
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
REO Closer, 11/2017 - 08/2019
Bend Memorial Clinic Garden City, MI,
  • Monitor closing portfolio of approximately 300 or more files per month and ensure they close in a timely manner to keep clients satisfied
  • Review and approve settlement statements
  • Prepare and execute deed and closing documents
  • Contact closing/escrow offices and agents daily to manage the status of loans
  • Resolution of discrepancies in HOA, title and code
REO Closing Specialist, 01/2007 - 05/2017
Saxon Mortgage City, STATE,
  • Prepare deed and closing documents in while managing to the work to deadlines
  • Communicates regularly with external business partners including escrow companies and agents to confirm closing dates
  • Provided administrative duties as needed to help maintain the efficiency of the team
  • Investigates and resolves discrepancies in title and other closing documents prior to closing
  • Verifies accuracy and consistency on documents such as title, deeds HOA and schedules
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time
Administrative Assistant, 01/2006 - 01/2007
DFW International Airport City, STATE,
  • Evaluated approvals against established bank and government lending standards
  • Reviewed financial statements and contacted institutions and customers to clarify details
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Coordinated closing process with attorneys, title companies and government clerks
  • Handled any conditions sent from underwriting departments
  • Upheld complete confidentiality of all submitted information according to release guidelines
  • Set up and completed loan submission packages
  • Consulted with outside vendors to identify and resolve loan closing issues
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
  • Set up, stored and updated customer files, department records and regulatory paperwork
  • Produced and submitted completed loan packages to title and escrow professionals
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
Bachelor of Arts: Merchandising, Expected in
The American College For The Applied Arts - Los Angeles, CA,
Status -

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Resume Overview

School Attended

  • The American College For The Applied Arts

Job Titles Held:

  • Administrative Assistant
  • REO Closer
  • REO Closing Specialist
  • Administrative Assistant


  • Bachelor of Arts

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