administrative assistant resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Focus

Hard-working and ambitious individual seeking a challenging position that will enable personal growth as well as an opportunity to bring valuable skills produced through previous work experience.

Core Qualifications

Excellent customer service skills

Multi-task management

Proficiency in the latest computer programs and software

  • Professional demeanor
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint, etc.
Work Experience
09/2007 to Current
Administrative Assistant Blue Origin Huntsville, AL,
  • Coordinated daily substitute placement and/or class coverage for absent teachers.
  • Assigned and entered attendance codes into a student database after verifying medical office and parent written notes submitted by students to determine if daily absences would be excused.
  • Accepted payment and assigned parking spaces to student drivers after their completion of individual parking contracts to enforce attendance policies.
  • Maintained and filed accurate records of discipline referrals used to verify individual student behavior.
  • Assisted Jordan Driving School and their instructors with scheduling classes at our facility for eligible students after accepting or verifying online payment.
  • Answered multiple phone lines and recorded detailed messages.
  • Assisted parents with parent portal registration to access individual student grades and attendance from home.
  • Provided one on one support for students with extensive inquires about parking, driver's education, attendance, etc.
  • Assisted administration with fire drills and other safety procedures by contacting the appropriate departments to ensure that all alarms used would be placed in test mode as well as documenting all areas that had been checked and the duration of the drill.
  • Assisted with the administration of state and SAT testing by serving as a proctor for all subjects.
  • Completed CPR Training to better assist in the event of a student, parent, or staff emergency.
  • Provided school nurse with assistance by performing tasks such as setting up catheters for an immobile student and taking temperatures.
03/2003 to 02/2008
Clerical Temp Abm East Boston, MA,
  • Filled a series of clerical temporary assignments (Listed individually below)
Receptionist/Office Assistant Ricoh Americas Corporation Haysville, KS,
  • Answered company phone lines and directed calls to appropriate associate or department.
  • Tracked incoming and outgoing company UPS packages.
  • Filed daily reports and payroll documents.
  • Mailed insurance claims information to providers.
Office Clerk City Of Edinburg Edinburg, TX,
  • Scheduled routine check up appointments for pediatric dental patients.
  • Checked patients in and provided parent/guardian with proper paperwork to fill out upon arrival.
  • Entered dental insurance information into company database to assign benefits to customer accounts for payment.
Detention Specialist Bridger Steel Crowley, LA,

*Contacted specific shipping companies for verification of appointment, arrival, and departure times of company drivers.

*Processed claims for contracted carriers from whom detention requests had been submitted.

*Invoiced vendors to attempt to collect reimbursement for funds distributed among carriers for compensation of detention.

*Contacted contracted carriers via email with finalized approval or denial.

*Logged daily activity on Microsoft Excel spreadsheet.

PSR (Patient Service Representative) Connection Charlotte, NC,
  • Processed insurance claims for payment of medical visits.
  • Maintained confidential records and patient accounts.
  • Verified insurance coverage through Blue Cross Blue Shield, Medicaid, Cigna, etc.
09/2005 to 05/2006
Customer Service Representative Watermark Retirement Communities Portage, MI,
  • Provided world class customer service as a telephone representative for T-mobile wireless service.
  • Cross trained in billing inquiries and technical support to become more knowledgeable of the phone service and assisted customers with inquiries in both areas.
  • Served as floor support for associates who needed assistance with providing customers with requested information.
01/1 to 01/1
Returns Processor Gate Gourmet Columbus, OH,
  • Repackaged returned products and determined how to resell the item for the highest dollar amount without jeopardizing the quality of the product.
  • Accessed confidential customer information and accounts to issue credit for returned items.
  • Palletized finished products to prepare the items for return to the warehouse.
01/1 to 01/1
Sales Associate Stein Mart City, STATE,
  • Controlled inventory and ensured that all unsold items were accounted for.
  • Maintained and verified new shipment before putting it away or placing new items in the display area.
  • Assisted customers with shoe selections and purchases.
01/1 to 01/1
CSR Aegis City, STATE,
  • Assisted customers with billing inquiries for residential telephone service.
  • Offered products and services based on the customer's individual need.
  • Accepted payments and assisted customers with making payment arrangements on eligible accounts.
Education and Training
Expected in 1998 to to
High School Diploma:
Northern Nash Senior High School - Red Oak, NC

Proficient in the use of office equipments such as calculators, fax machines, copiers/scanners, printers, email, etc.

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Resume Overview

School Attended

  • Northern Nash Senior High School

Job Titles Held:

  • Administrative Assistant
  • Clerical Temp
  • Receptionist/Office Assistant
  • Office Clerk
  • Detention Specialist
  • PSR (Patient Service Representative)
  • Customer Service Representative
  • Returns Processor
  • Sales Associate
  • CSR


  • High School Diploma

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