administrative assistant resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Reliable and organized Administrative Assistant with experience in managing front desk operations, procurement, telemarketing, retail and offering general office support. Detail-oriented with background in customer service and office operations.

  • Earned "Customer Service Award" in 2013 and ''Employee Appreciation Award" in 2020
  • Microsoft Office
  • Microsoft Windows
  • Microsoft Outlook
  • Data Entry Documentation
  • Mail Management
  • Reading Comprehension
  • Active Listening
  • Meeting Note-Taking
Work History
Administrative Assistant, 09/2015 to 07/2022
Forward AirNew Rochelle, NY,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track and report on data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created agency purchase orders for services/goods and to maintain services with vendors for annual contract renewals.
  • Coded invoices to be processed for payment on services and goods.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Created transmittals for archive records and memorandums for organizational support.
Guest Service Representative, 12/2008 to 09/2015
Nothing Bundt CakesFlorence, KY,
  • Greeted visitors and guests upon arrival, offered assistance and answered questions.
  • Worked fast-paced front desk operations and assisted with guests' needs at busy facility.
  • Took reservations over phone, recorded guest information in computer system and verified details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room fees and payments.
  • Delivered above-and-beyond service to guests by making outside venue reservations when facility was booked.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Assisted guests by furnishing information and directions to shopping locations and dining areas.
  • Remedied issues quickly and effectively through active listening and conflict resolution.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Informed guest of deliveries of flowers, gifts, and luggage bag arrivals.
  • Kept daily inventory of front desk sundry items.
Telemarketer Sales Representative, 06/2008 to 12/2008
Heartland Bank & Trust CoHampshire, IL,
  • Conducted outbound calls for insurance company surveys.
  • Completed daily cold calling and outreach to build sales.
  • Handled high-volume telemarketing operations and computer dialing.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about membership services and details.
  • Made large amounts of outbound calls per day.
  • Delivered scripted sales talks to customers reached via automatic dialing systems.
Retail Assistant, 09/2006 to 08/2007
Cracker Barrel- RetailCity, STATE,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
No Degree: Medical Billing Specialist, Expected in to US Career Institute - Online Classes,
  • Online courses for Medical Billing Specialist
  • May 2014 - 2017
No Degree: Nursing, Expected in to Auburn University-Montgomery - Montgomery, AL
  • Attended courses for the Auburn University of Montgomery Nursing program.
  • 2004 - 2006
High School Diploma: , Expected in 05/2003 to Covenant Academy - Montgomery, AL.,
  • Awarded Distinguished Graduate

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Resume Overview

School Attended

  • US Career Institute
  • Auburn University-Montgomery
  • Covenant Academy

Job Titles Held:

  • Administrative Assistant
  • Guest Service Representative
  • Telemarketer Sales Representative
  • Retail Assistant


  • No Degree
  • No Degree
  • High School Diploma

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