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administrative assistant resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Bilingual
  • Office administration
  • Data management
  • Data Entry
  • Customer and client relations
  • Advanced Knowledge Excel
  • Advanced Knowledge Microsoft Office
  • Advanced Knowledge Microsoft Word
Work History
09/2020 to Current Administrative Assistant Bnp Paribas | Berthoud, CO,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Executed record filing system to improve document organization and management.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to customers to discuss and resolve account needs.
  • Input financial data and produced reports.
  • Verified accuracy of business records by consistently updating customer information.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Led projects and analyzed data to identify opportunities for improvement.
05/2019 to 09/2020 Administrative Assistant Bnp Paribas | Blaine, MN,
  • Enforced client confidentiality related to court cases and defended clients against opposition.
  • Communicated with clients and set up remote video and telephone conferences.
  • Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Worked alongside attorneys and fellow legal assistants on complex cases and legal processes.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Created intake sheets for English and Spanish clients and conducted interviews in both languages.
  • Completed electronic filings, initiated billing statements and managed all firm administrative matters.
  • Prepared case summaries for mediation conferences.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Answered direct attorney phone lines to act as liaison between clients and attorneys.
01/2019 to 05/2019 Customer Service Representative Caine & Weiner | Schaumburg, IL,
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Processed transactions, including checks, cash or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Prepared and submitted end-of-shift reports.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Maintained friendly and professional customer interactions.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Created strategies to develop and expand existing customer sales, which resulted in increase in annual sales.
  • Maintained strict confidentiality of bank records and client information.
  • Performed credit reviews.
07/2016 to 12/2018 Loan Servicing Representative Bank Of America Corporation | Dorchester, MA,
  • Helped with planning and hosting of marketing events.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Successfully closed average of 15 loans per month.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on loan process.
  • Achieved and consistently exceeded revenue quota through product and service.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Created strategies to develop and expand existing customer sales, which resulted in increase in annual sales.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed prospects for new loans by conducting cold calls weekly.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
Education
Expected in 06/2016 to to High School Diploma | Oscar Dean Wyatt High School, Fort Worth, GPA:

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Resume Overview

School Attended

  • Oscar Dean Wyatt High School

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant
  • Customer Service Representative
  • Loan Servicing Representative

Degrees

  • High School Diploma

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