administrative assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Records Management Systems
  • Data Entry Documentation
  • Sensitive Material Handling
  • Recordkeeping and Bookkeeping
  • Professional and Courteous
  • Schedule Management
  • Microsoft Office
  • Meticulous Attention to Detail
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Supply Inventory Control
  • Confidentiality and Data Protection
Education and Training
Northern Virginia Community College Manassas, VA, Expected in 07/2009 Certificate : Medical Billing And Coding - GPA :
Medical Learning Center Ashburn, VA, Expected in 09/2008 Certificate : Intro To Medical Billing And Coding - GPA :
Pitt Community College Winterville, NC Expected in 06/2004 : Pharmacy Technology - GPA :
  • Training - [Year]
Pcl Construction - Administrative Assistant
Phoenix, AZ, 12/2010 - Current
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments, meetings and events for management staff.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prepared and prioritized calendars and correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Inventoried and ordered supplies for office.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
U.S. Physical Therapy - Patient Care Coordinator
Lorton, VA, 07/2007 - 08/2010
  • Scheduled evaluations and procedures for patients.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Assured regulatory compliance and professionalism across patient service.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Explained policies, procedures and services to patients.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Provided administrative support for patient care staff.
U.S. Physical Therapy - Medical Office Assistant
Magnolia, TX, 06/2005 - 07/2007
  • Completed relevant insurance and other claim forms.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Registered patients and scheduled appointments.
  • Ordered and maintained supply inventory for medical office.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
Berkshire Bank - Financial Services Representative
N Greenbush, NY, 10/1999 - 02/2007
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Liaised with students and admission department to facilitate documentation and application processing.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Received and posted payments to loan accounts.
  • Audited student files to confirm accuracy and completion according to defined guidelines.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Northern Virginia Community College
  • Medical Learning Center
  • Pitt Community College

Job Titles Held:

  • Administrative Assistant
  • Patient Care Coordinator
  • Medical Office Assistant
  • Financial Services Representative


  • Certificate
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: