LiveCareer-Resume

administrative assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Records Management Systems
  • Data Entry Documentation
  • Sensitive Material Handling
  • Recordkeeping and Bookkeeping
  • Professional and Courteous
  • Schedule Management
  • Microsoft Office
  • Meticulous Attention to Detail
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Supply Inventory Control
  • Confidentiality and Data Protection
Education and Training
Northern Virginia Community College Manassas, VA, Expected in 07/2009 Certificate : Medical Billing And Coding - GPA :
Medical Learning Center Ashburn, VA, Expected in 09/2008 Certificate : Intro To Medical Billing And Coding - GPA :
Pitt Community College Winterville, NC Expected in 06/2004 : Pharmacy Technology - GPA :
Certifications
  • Training - [Year]
Experience
Pcl Construction - Administrative Assistant
Phoenix, AZ, 12/2010 - Current
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments, meetings and events for management staff.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prepared and prioritized calendars and correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Inventoried and ordered supplies for office.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
U.S. Physical Therapy - Patient Care Coordinator
Lorton, VA, 07/2007 - 08/2010
  • Scheduled evaluations and procedures for patients.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Assured regulatory compliance and professionalism across patient service.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Explained policies, procedures and services to patients.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Provided administrative support for patient care staff.
U.S. Physical Therapy - Medical Office Assistant
Magnolia, TX, 06/2005 - 07/2007
  • Completed relevant insurance and other claim forms.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Registered patients and scheduled appointments.
  • Ordered and maintained supply inventory for medical office.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
Berkshire Bank - Financial Services Representative
N Greenbush, NY, 10/1999 - 02/2007
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Liaised with students and admission department to facilitate documentation and application processing.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Received and posted payments to loan accounts.
  • Audited student files to confirm accuracy and completion according to defined guidelines.

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Medical Learning Center
  • Pitt Community College

Job Titles Held:

  • Administrative Assistant
  • Patient Care Coordinator
  • Medical Office Assistant
  • Financial Services Representative

Degrees

  • Certificate
  • Certificate

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