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administrative assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seeking a position in an industry where skills and abilities can be utilized. Possess many years of proven managerial skills as well as extensive experience in areas of hospitality working as a customer service manager, and operated guest service systems as it related to hotel management. Performed other services in retail sales management, apartment community management and administration. Excellent interpersonal organizational skills combined with adaptability to change and challenge for expansive growth. Great team player, reliable and could handle multiple situations and problem solving. Also have a working knowledge of PCs, the latest windows software including internet and email systems.

Skills
  • Spreadsheet management
  • Process optimization
  • Office administration
  • Meeting minutes
Work History
Administrative Assistant, 11/2016 - 02/2021
Brightspring Health Services Costa Mesa, CA,
  • Held position as Administrative Assistant .
  • Operated accounting system for bill paying.
  • Managed work order system for customer repairs and parts which included 40 to 50 work orders per week.
  • Maintained good working relationship with all contractors and vendors.
  • Other duties included maintaining customer files as each new home was sold.
  • Responsible for ordering furniture and placement of same in homes on sales center lot as well as offering excellent customer service.
Merchandise/Customer Service Manager, 06/2007 - 01/2013
Stein Mart City, STATE,
  • Responsibilities include sales production of multimillion dollar operation. Managed recruited, and trained 30 to 50 employees during tenure.
  • Other duties included preparing associates schedules, store operations and auditing business daily.
  • Performed markdowns and floor layouts as well as offering good customer service
Guest Relations/Restaurant Manager, 02/2014 - 11/2016
Hyatt Place Columbia, SC City, STATE,
  • Was guest Relations Agent/Restaurant Manager for 90 room occupancy hotel assisting guest with check-in/out procedure and prepared their final billing settlements.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Reconciled cash and credit card transactions to maintain accurate records
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons
  • Carefully interviewed, selected, trained and supervised staff
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Correctly calculated inventory and ordered appropriate supplies
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Education
MBA: Christian Studies With Emphasis in Leadership, Expected in 09/2013
-
Grand Canyon University - Phoenix, AZ
GPA:
Status -
BBA: Christian Studies Magna Cum Laude, Expected in 08/2011
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Grand Canyon University - Phoenix, AZ
GPA:
Status -
Associate of Science: Fine Arts, Expected in 03/1989
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The Art Institute of Atlanta - Atlanta, GA
GPA:
Status -

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • The Art Institute of Atlanta

Job Titles Held:

  • Administrative Assistant
  • Merchandise/Customer Service Manager
  • Guest Relations/Restaurant Manager

Degrees

  • MBA
  • BBA
  • Associate of Science

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