administrative assistant resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Technologically savvy
Sales plan implementation
CRM and office management software
Microsoft
Hospital regulations
Workers' compensation knowledge
Sensitive material handling
Transporting files
Excel spreadsheets
Report analysis
Check processing
Insurance eligibility verification
Advanced MS Office Suite knowledge
Spreadsheet development
Resourceful
Patient care advocacy
Appointment scheduling
Prioritizing patients
Education and Training
Massasoit Community CollegeBrockton, MAExpected in ā ā:Business Administration - GPA:
Experience
Brookfield Properties - Office - Administrative Assistant Los Angeles, CA, 07/2020 - Current
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
Schedule appointments and initial Evaluations
Make call from orthopedic list to get patients into physical therapy after surgical procedures
answer all incoming calls and respond to voicemails left
pull charts and scheduled for next day
Meritas Health - Patient Service Representative Richmond, MO, 01/2020 - 03/2021
Answered patient questions and fielded complaints to resolve issues.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Ran credit card batches and balanced deposits on daily basis.
Advised debtors on payment options and set up payment plans.
Reasoned with customers and attempted to negotiate full balance payments.
Handled contracts and payments on accounts.
Handled irate customers smoothly to achieve performance targets.
Used effective questioning techniques to clarify why debtors were delinquent.
Managed approximately [Number] inbound and outbound calls daily.
Handled, researched and settled [Number] disputes weekly.
Consistently met or exceeded monthly goals of $[Amount] through diligent [Action].
Received payment and posted to appropriate customer accounts.
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