administrative assistant resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Computer Proficiency along with Database and Client Management Systems
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Records Management Software, Sorting and Filing
  • Multi-Line Telephone Systems
  • Advanced MS Office Suite Knowledge
  • Complaint resolution
  • Administrative support
  • Support Clients
  • Multi-Tasking
  • Problem-Solving
  • Background In Customer Service
  • Verbal And Written Communication
  • Customer Support Experience
Work History
Administrative Assistant, 01/2016 to Current
CyientMiddletown, OH,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files of over 1500 students
  • Liaised with management to handle requests and queries from senior staff which gave needed experience in dealing with upper management
  • Handled management of communication to Administrators by taking and making telephone calls related to daily projects, reviewing and prioritizing mail and composing and typing correspondence
  • Reviewed, suggested and followed improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
  • (Schedules and confirms appointments.) Communicates effectively with community members, staff, students, and parents up to 100 per day
  • Processing request for records and retrieves information from files and automated information systems; incorporates data into assigned records and documents; supports development and compilation of reports and summaries; and generates reports from automated systems
  • Create PowerPoint presentations for business development purposes
  • Learned internal systems and other related service roles to provide skilled team backup in handling customer demands
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
  • Set up conference rooms, technology and materials to facilitate meetings
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Screened visitors and issued badges to maintain safety and security
  • Created presentations to inform, motivate and persuade internal and external audiences
  • Scheduled office meetings and client appointments for staff teams
  • Edited documents to improve accuracy of language, flow and readability
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Offered technical support and troubleshot issues to enhance office productivity
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
  • Executed record filing system to improve document organization and management
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Offered advice and assistance to visitors, paying attention to special needs or wants.
Administrative Assistant, 06/2015 to 09/2016
CyientMilpitas, CA,
  • Communicated with and assist residents of Aberdeen, Maryland, business owners and local and state officials
  • Managed schedules and confirms appointments for Aberdeen, MD City Mayor and City Manager and other employees within City of Aberdeen town hall
  • Travel arrangements, scheduling meetings for state and local officials, arranging lunch meetings, maintaining their calendar and setting up meetings
  • Distribution event tickets and invitations while tracking through Excel spreadsheets
  • Performed PR through social media and city web site
  • Typing documents and drafting letters as needed by creating, composing, editing, printing, using Microsoft Word
  • Creates and edit files using Excel
  • Utilizes Microsoft outlook for email setting appointments etc
  • Answering 12-line telephone calls, takes messages, responds to caller inquiries and makes transfers as needed
  • Able to respond verbally and in writing to community members.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
CyientMinneapolis, MN,
  • Maintained detailed record keeping for each student coming in for advising session
  • Answering upwards of 50 calls per day
  • Appointment scheduling for advisors and directors
  • Calendar Management for senior staff
  • Typing and filing for entire academic advising department
  • Incoming and outgoing mail sorting and distribution
  • Expert level customer service with conflict resolution
  • Executed record filing system to improve document organization and management.
Customer Service Representative, 04/1999 to 05/2000
Tds TelecomWinooski, VT,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered prompt service to prioritize customer needs.
  • Processed up too 100 invoices each weeks and mailed documentation to clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled over 50-70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Diploma: Office Technology, Expected in 05/1994 to Aberdeen High School - Aberdeen, Maryland

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Resume Overview

School Attended

  • Aberdeen High School

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant
  • Customer Service Representative


  • Diploma

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