administrative assistant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Astute individual with capability to tackle challenges head on. Dedicated team player with natural talent for writing and strong desire to improve customer experience. Seeking online role, preferably in gaming, for company that values employees and dedication. Determined with a calm personality and the ability to handle multiple issues at once.

  • Self-starter
  • Quick Learner
  • Tech-savvy
  • PC and Mac proficient
  • Knowledge of both Microsoft and Mac operating systems
  • Proficient in the mobile arena with both Android and Apple products
  • Knowledge of all gaming platforms (currently use Xbox, PS4 and PC at home)
  • Social media management
  • Administrative operations
  • Accounting
  • 10-key proficiency
  • Multitasking and prioritization
  • Organization and efficiency
  • Scheduling and calendar management
  • Multitasking and prioritization
  • Confidential document control
  • Community outreach
  • Effective customer communication
  • Research and facts collecting
04/2007 to 03/2020 Administrative Assistant Brookfield Properties - Office | Arlington, VA,
  • Perform payroll functions, such as maintaining timekeeping information, processing and submitting payroll.
  • Answer telephones and give information to caller, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Conduct searches online to find needed information.
  • Train and assist staff with computer usage.
12/2015 to 02/2020 Nanny/House Manager Caesars Entertainment Corporation | Greenville, MS,
  • Supervise and care four children ages newborn to 10. Teach and perform age-appropriate activities and encourage intellectual development of children.
  • Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
  • Promoted the values of employer through appropriate appearance and actions. Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
  • Supervise and assist with homework.
  • Work with parents to develop and implement discipline programs to promote desirable child behavior.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Accompany children to and from school, on outings, and to medical appointments.
07/2012 to 05/2013 Revenue Auditor Ameristar Casino | City, STATE,
  • Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
  • Prepare detailed reports on audit findings.
  • Supervise auditing of establishments, and determine scope of investigation required.
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
  • Audit payroll and personnel records to determine unemployment insurance premiums, workers' compensation coverage, liabilities, and compliance with tax laws.
  • Examine inventory to verify journal and ledger entries.
03/2007 to 11/2008 Night Auditor/Front Desk Representative Howard Johnson | City, STATE,
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Arrange tours, taxis, or restaurant reservations for customers.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments. Post charges, such those for rooms, food, liquor, or telephone calls to ledgers.
  • Review accounts and charges with guests during the check out process. Record guest comments or complaints, referring customers to managers as necessary.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Clean and maintain lobby and common areas.
  • Assist with housekeeping duties Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees. Assist with Interviewing and hiring new employees. Train new employees for front desk and housekeeping.
Education and Training
Expected in to to High School Diploma | Eldon High School, Eldon, Missouri GPA:
Expected in to to | Columbia College, Osage Beach, MO, GPA:
Activities and Honors

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Resume Overview

School Attended

  • Eldon High School
  • Columbia College

Job Titles Held:

  • Administrative Assistant
  • Nanny/House Manager
  • Revenue Auditor
  • Night Auditor/Front Desk Representative


  • High School Diploma
  • Some College (No Degree)

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