Administrative Assistant Burglary And Theft Unit resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Motivated Administrative Assistant with 8 years of experience offering office and customer service support in the public administration industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and great initiative. Exceptional customer service and decision-making skills.

  • Able to key over 60+ words a minute
  • CPR certified
  • Excellent customer service skills
  • Excel
  • PowerPoint
  • Microsoft Word
  • Supervisor experience
  • Mail management
  • Memo preparation
  • Managing office supplies
  • Data entry documentation
  • Faxing documents
  • Directing visitors
  • Document retrieval
  • Report analysis
  • Transporting files
  • 10-key proficiency
  • Sensitive material handling
  • Billing experience
  • Multi-line phone systems
  • Conflict mediation
  • Leadership reports
  • Data organization
  • Documentation and reporting
  • Office equipment maintenance
  • Multitasking and prioritization
  • Tech-savvy
  • Professional and polished presentation
04/2018 to Current
Administrative Assistant - Burglary and Theft Unit City Of Austin, Tx Austin, TX,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Liaised between internal and external citizens to provide updated case status.
  • Liaised with senior administrative assistants to handle requests and queries from Sergeants, Lieutenants and Captains.
  • Liaised with Lieutenant to provide reports, status updates and presentations needed for biweekly crime analysis meeting.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Managed building access by supplying keys to employees and visitors.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives and citizens by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Prepared case files for detectives to assist with time restraints and efficiency.
03/2013 to 04/2018
Parking Enforcement Officer First National Bank Texas Port Arthur, TX,
  • Excels in customer service focus with all citizens
  • Assist citizens with geographical needs, complaints and questions
  • Issue citations quickly and efficiently without errors
  • Work in inclement weather and adjust accordingly
  • Collaborate with coworkers and peers to coordinate on new ideas
  • Acted as fill in supervisor for 100+ Parking Enforcement Officers for 4-month time span.
  • Called and coordinated with police, fire and EMT services.
  • Accommodated cars by providing traffic control during busy events.
  • Directed drivers to proper parking areas and enforced special parking restrictions.
  • Located lost, stolen and counterfeit parking permits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
07/2011 to 02/2013
Personal Banker First Transit Helena, MT,
  • Work in a team environment to open and close branch
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Created strategic financial solutions to suit individualized client needs.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Developed highly effective teams to support branch operations and cultivate customer satisfaction.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Used various office machines, including fax machine and printer to scan, fax and print financial documents.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Expanded client base through consistent product promotion and sales strategy.
  • Established connections with new clients through proactive follow-up strategies.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
07/2007 to 07/2011
Call Center Representative Umpqua Bank City, STATE,
  • Answer calls regarding customer accounts
  • Direct callers to correct departments
  • Assisted in performing banking transactions via phone communication
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in
: Business Administration
Grand Canyon University - Phoenix, AZ`,
Expected in 2013
CPR and First Aid Certified LEED Race and Social Justice Public Records Act:
- ,
Expected in 07/2011
Associate of Applied Science:
Pierce College - Puyallup, WA,
Expected in
Access/Wacic Level 1 Certified:
- ,
Additional Training
  • Successfully completed "Conflict Resolution" training
  • Attended Peer Support Seminars in 2014, 2015 and 2016
  • Successfully completed "Coaching for Peak Performance" training
  • Successfully completed "Communicating for Leadership Success"

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Resume Overview

School Attended

  • Grand Canyon University
  • Pierce College

Job Titles Held:

  • Administrative Assistant - Burglary and Theft Unit
  • Parking Enforcement Officer
  • Personal Banker
  • Call Center Representative


  • Some College (No Degree)
  • CPR and First Aid Certified LEED Race and Social Justice Public Records Act
  • Associate of Applied Science
  • Access/Wacic Level 1 Certified

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