Reliable Administration Assistant driven to succeed.Resourceful Assistant offering years of experience in several fields from financial services, collections, sales, bookeeping, & customer care. Ability to train, mentor, manage, and assist. Knowledgeable and personable with excellent problem solving skills. Proven ability to improve workflow efficiencies while maintaining high standards in customer service. Extremely hardworking feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high stressful environments. Offering articulate communication skills, both verbal and written.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Attended meetings and took meticulous notes to disseminate to all participants.
Created and maintained spreadsheets and developed administrative and logistical reports.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Verified and logged deadlines in response to daily inquiries and requests.
Developed and implemented efficient filing systems and customer database protocols.
Worked professionally to handle all client, vendor, & public guest requirements.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Collaborated with the company owner and co-workers in weekly meetings,
Sorted incoming mail and disseminated all correspondence to applicable departments.
Handled all incoming calls and directed callers to appropriate department or fulfilled the call myself to satisfy the customers in a timely fashion.
When new or existing clients would call and request a quote for a new job, I would then write the order and document all materials that would be required from the vendors and call around to get prices so I could get immediately back with the client. Any new clients that I handled allowed me to receive commision from the finished sale at the end of the month.
Visited our clients on occasions to follow-up, obtain pictures of the job, ensure they are 100% satisified with the job, and began friendly business relationship with them.
Inside sales
Provide employee.product shipment logistical support and quality control by coordinating with vendors resulting in increased revenue.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Produced and distributed team newsletters, email updates and other forms of communication.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for the sale members.
Contacted various vendors to obtain quotes for new orders fro
Created PowerPoint presentations used for business development.
Supported bookkeeper by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Compiled and analyzed data utilizing spreadsheets or other database software such as Excel and Quickbooks.
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Served as central point of contact for all outside vendors needing to gain access to building.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Scheduled appointments for management teams and maintained updated calendar using [Software] system.
Coordinated catering services for various functions, including sales trainings and department meetings.
Eliminated financial discrepancies by tracking hours and customer billing, realizing [Number]% accuracy.
Generated shipment invoices, prepared packages and set up courier deliveries for customer presentations using Power Point
Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Processed financial documents including contracts, expense reports and invoices.
Tracked expenses and documented records using Excel
Assisted with administrative tasks, including filing, answering phones and verifying shipments
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Managed phone calls from clients when Sales Team members was unavailable and provided informative answers to questions.
Aluminum Dept. Supervisor, 08/2005 to 11/2010 Alliance Healthcare Services, Inc. – Cortlandt Manor, NY,
Successfully led key projects which resulted in completed orders built on time to be shipped on expected date for delivery.
Monitored multiple databases to keep track of all company inventory.
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review weekly
Front Desk Receptionist, 10/2001 to 05/2005 The Avenue Newspaper – City, STATE,
Arranged special accommodations for guests to maintain optimal satisfaction
Confirmed interview times for each storyline
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Managed customer complaints and rectified issues to complete satisfaction.
Typed up new classified listings to be issued in the upcoming paper
Collected payments for spaces and lines purchased that were running in the current weekly paper
Answered phones
Ran any and all erends that the publisher requested
Managed all expense reports
Ran new software thru all editors computers when needed
Proofread articles for mistakes before they were sent over to the printing department
Recreated new layouts to keep readers attention anyway
Accounts Payable Specialist, 05/1998 to 02/2001 Safeguard Security Systems Inc. – City, STATE,
Worked closely with department personnel to produce accurate and timely bills.
Reconciled monthly statements and transactions to keep records accurate and current.
Coded invoices and other records to maintain organized and accurate records.
Calculated and verified all figures, calculations and documents.
Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Generated computer graphics and page-layout software, graphic elements and photography.
Edited and proofread documents before being published online or sent to print.
Assisted with website and blog updates
Designed and printed online interactive sales and marketing collateral.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Requested financial documents from customers.
Assessed customer credit files regularly to review receivables.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Reduced financial discrepancies by accurately processing invoices and journal entries with zero discrepancies.
Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Received and submitted payments and applied amounts to customer balances.
Education and Training
: Graphic Communications/ Printing, Expected in Sollers Point Technical - Dundalk, MD GPA:
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