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Administrative Assistant Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Skills
  • Accounting support
  • Records management systems
  • QuickBooks expert
  • Employee training and development
  • Microsoft
  • Customer relations
Experience
01/2020 to 03/2020 Administrative Assistant Charles River | Groton, CT,
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job titles].
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Processed financial documents including contracts, expense reports and invoices.
  • Managed phone calls from clients when [Job Title] was unavailable and provided informative answers to questions.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Maintained up-to-date department organizational chart.
  • Set up and maintained physical and electronic filing systems.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
08/2018 to 12/2019 Waitress Hyatt Hotels Corp. | Independence, OH,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked order accuracy and food quality before delivering to customers.
  • Increased sales of key menu items through effective upselling.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
09/2017 to 07/2018 Service Call Center Agent Veyo | Waterbury, CT,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Recognized by management for providing exceptional customer service.
  • Learned [Task] and [Task] to support office needs.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated in development of [Type] procedures.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Education and Training
Expected in | Dentistry (Pre-Dentistry) Gran Mariscal De Ayacucho University, Barcelona, Venezuela , GPA:
Expected in 07/2016 High School Diploma | Miguel De Cervantes , Anaco, Venezuela , GPA:
Expected in 09/2017 English Diploma | Louisiana State University , Baton Rouge, LA GPA:

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78Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Gran Mariscal De Ayacucho University
  • Miguel De Cervantes
  • Louisiana State University
Job Titles Held:
  • Administrative Assistant
  • Waitress
  • Service Call Center Agent
Degrees
  • Some College (No Degree)
  • High School Diploma
  • English Diploma