Administrative Assistant Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile
Over 15 years of management experience in the government industry. HR, Payroll, reports, administrative duties. All policies and procedures. Volunteer Patient Care Volunteer provides patient care and support services that enhance the quality of life for patients and their families
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Ashford University Clinton, IA. Expected in 11/15 Bachelor of Arts : Health Care Administration - GPA : Health Care Administration
Kaplan University Davenport, IA. Expected in 10/09 Associates of Arts : Business Administration - GPA : Business Administration
Relevant Experience
Chimes - Administrative Assistant
Millsboro, DE, 09/2013 - Present
  • Created official agency word processing documents; creates and maintains agency databases typically using DACS; creates and maintains spreadsheets; creates original presentations using software packages.
  • Conflict resolution with clients Responsibilities included, but not limited to, maintaining daily in-house census, status sheet verification and client charts, work closely with director, treatment services to assure proper policies and procedures are followed and laws in Department of Corrections Mental and Behavioral health intakes and discharge summaries Substance and Alcohol abuse Managed caseloads and Phase changes admission process for all inmates that a sentences to the program.
  • Interdisciplinary knowledge base, focusing on prevention as well as remediation of problems, and maintaining a commitment to improving the overall quality of life.
  • Established and maintained efficient operating systems that ensured client care and safety, as well as facility compliance with federal, state and local regulations.
  • Managed the operation and insured the clients of proper conduct/ monthly financial responsibilities.
  • Obtained, organized and drafted technical and administrative material necessary for departmental use.
  • Collects and compiles data to prepare reports and provide supporting documentation.
  • Payroll and Time sheets.
  • Helping clients to rebuild their life skills Responsible for the daily operations of the office.
  • Manage accuracy and productivity of A/P and A/R Develop, improve and issue timely monthly assure that are consistent with organizational goals.
  • Assisting with Admission, Discharge, facility client, working closely with director and supervisor, Treatment Services.
  • Working closely with Director.
  • Review and address complaints to resolve problems Maintained and controls data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.
  • Updated dated on any disease or chronic infectious diseases that maybe occurring throughout the prison community.PPD test as needed.
  • Established tracking and monitoring systems and conducts follow up to ensure effective resolution of matters.
  • Managing human resource functions, files and application setting up interviews Applied agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
  • Operated multi-line telephone system, fax machines, and copiers.
Greatcall - Letter Carrier- Supervisor
Novi, MI, 03/2005 - 01/2010
  • Oversaw departmental activities including managing various functionalities, while maintaining standardization and consistency Directed, coordinated, and monitored the work of others to ensure strict adherence To standard operating procedures, and coached individuals for improvement Participated in a two-way communication forum with upper management and the postmaster; discussed employee matters, and processed and received briefing Decreased office expenditures by 15% through implementing needed controls on stock, supplies and standardizing ordering procedures Supervised over 30 employees throughout different facilities Human resources files, interview potential employees for employment Account payable/ Receivable Developed work schedules and processed payrolls for seventeen employees weekly Working with the public daily inside and outside of the facility.
AMTRAK - Accounts Receivable Data Analyst
City, STATE, 03/1999 - 04/2004
  • Expeditiously resolved customer's complaints; attentively listened to their issues and offered several options for resolution credit and billing and account inquiries Insured sufficient inventory; submitted weekly stock requests for supplies Processed and received invoices from vendors; reviewed and approved payment distribution and charge backs.
  • Working with customer relation handling problems as they arise.
  • Review documents and invoices and approve for payment Get prior signatures for all accounts payable checks maintain all reports and spread sheets for month end reports.
  • Maintain a filing systems for all customers with confidentiality Daily administrative office duties.
Keystone Mercy Health Plan - Enrollment Coordinator-Analyst
City, STATE, 03/1994 - 03/1999
  • Professional Coordinator with 15 years' experience leading the delivery of quality for members while complying as a team member Quality Improvement in health care continues to be a priority of a correction plan for the course of action on the form of an ongoing problem within the health care community.
  • Created a color-coded filing system to insure the integrity of customers' files for future references Effectively communicated with customers, which lead to favorable outcome; delivered excellent customer service Managed the daily operation of the department working with the department of welfare Working with Director and Manager making for a responsible community function for the company.
  • Community events in public health assisting with registration to health plan also give away and speaking in public to the community about various disease and the resources to get help.
  • Responsibilities included, but not limited to, managing and training office personnel to include receptionist, AP, AR & customer service, work closely with admission dept., social services and nursing to assure proper census reporting, resolve residents and family billing questions/complaints and concerns.
  • New hire training; provide staff quarterly and annual job performance feedback.
References Jacqueline Pyett Utilities Analyst 2955 Market Street - 5N-034 Philadelphia, PA 19104 Office 215-349-1222 Fax: 215-349-4121 Email: Sherry Montique, MHRM Business Office Manager Maplewood Nursing and Rehab Center 125 West Schoolhouse Lane Philadelphia, PA 19144 267)286-6505 Vickie Gaines 660 Baylor Blvd New Castle, De 19720 302) 577-3004 ext 1227
accounts payable, administrative, AP, A/P, AR, agency, Behavioral health, billing, charts, color, Conflict resolution, credit, client, clients, excellent customer service, customer service, databases, delivery, documentation, fax machines, filing, financial, human resource, Human resources, infectious diseases, inventory, Director, Managing, office, multi-line telephone, nursing, operating systems, organizational, Payroll, personnel, copiers, policies, presentations, public health, speaking, quality, Quality Improvement, receptionist, reporting, safety, social services, spread sheets, spreadsheets, supervisor, word processing
Compassionate Care Hospice

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Resume Overview

School Attended
  • Ashford University
  • Kaplan University
Job Titles Held:
  • Administrative Assistant
  • Letter Carrier- Supervisor
  • Accounts Receivable Data Analyst
  • Enrollment Coordinator-Analyst
  • Bachelor of Arts
  • Associates of Arts