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Administrative Assistant Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • AS/400
  • AR/AP
  • Excel spreadsheets
  • Employee training and development
  • Mail management
  • Transporting files
  • Accounting skills
  • CRM and office management software
  • Inventory systems
  • Microsoft
  • Cash deposit preparation
  • Check processing
  • Sensitive material handling
  • Recordkeeping and bookkeeping
  • Accounting support
  • PC proficient
  • Account balancing reconciliation
  • Data entry documentation
  • Technologically savvy
  • Phone call answering
  • Appointment scheduling
  • Administrative operations
  • Strong interpersonal skills
  • Flexible
  • Resourceful
  • Staff motivation
  • Professional and mature
  • Dedicated team player
  • Multitasking and prioritization
Experience
12/2014 to 05/2015 Administrative Assistant Cleveland-Cliffs Inc. | Warren, OH,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
05/2014 to 05/2015 Customer Service Cashier Raising Canes Chicken | Kirkwood, MO,
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
08/2013 to 04/2014 Customer Service Associate Savers Thrifts Stores | Landover Hills, MD,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Oversaw warranty counseling process to manage expense controls.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.
08/2012 to 06/2013 Sales Associate Erickson Living | Peabody, MA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 200 customers per day by responding to inquiries and locating products.
  • Offered product and service consultations and employed upselling techniques.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
08/2012 to 11/2012 Dog Daycare Attendant Vca Antech, Inc. | Franklin Park, IL,
  • Fed and cared for up to 30 pets per week during owners' absences.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Walked animals outside for potty breaks 4 times per shift to avoid accidents in play areas and on bedding.
  • Identified animal health concerns and discussed problems with owners.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Bathed, dried and groomed over 5 animals each day.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Ordered, received, unloaded and stored feed and supplies for animals under care.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Maintained clean and orderly play yards, kennels and cages.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Education and Training
Expected in 08/2014 GED | Edgecombe Community College, Tarboro, NC GPA:
Expected in | Criminal Justice J Sargeant Reynolds Community College, Richmond, VA GPA:
Expected in Phlebotomy Technician Certification | Phlebotomy Allied Rx Institute Of Healthcare, Laurel , VA GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Edgecombe Community College
  • J Sargeant Reynolds Community College
  • Allied Rx Institute Of Healthcare
Job Titles Held:
  • Administrative Assistant
  • Customer Service Cashier
  • Customer Service Associate
  • Sales Associate
  • Dog Daycare Attendant
Degrees
  • GED
  • Some College (No Degree)
  • Phlebotomy Technician Certification