Multi-talented Administrative Assistant with expertise in Public Policy environments. Excellent records management, communicator, and problem solver. Skilled in maintaining public records with elevated level of confidentiality. Experienced in office management and staffing support. Exhibit high level of discretion to handle sensitive and confidential information. Highly organized, proactive, and punctual with team-oriented mentality to meet management objectives. Industrious, motivated to enhance productivity and operational performance. Bringing related experience combined with interpersonal skills and industry experience. Focused, reliable and conscientious about handling details. Personable [Job Title] skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Industrious Assistant motivated to enhance productivity and operational performance. Bringing related experience combined with [Software] proficiency and industry expertise. Focused, reliable and conscientious about handling details. Resourceful Production Assistant works exceptionally well under pressure. Energized professional with expertise managing extras, assisting film crews, and effectively solving problems. Offering exemplary skills in working with all types of personalities and adapting to different situations.
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- Assisted in Open Houses on call Cold Calling to gain more Clients, Coordinated showings and obtained feedback.
- Created / translated company literature in English and Spanish
- Produced agendas and communication materials for team meetings
- Coordinated inspection/title escrow mortgage loan and appraisal process, compiled documents for underwriters and loan officers
- Obtained all necessary signatures assuring completion of workload
- Communicated with prospective buyers/sellers for retention of clientele
- Managed clients’ individual personal files, kept personal information up to date and secure
- Followed up with prospects throughout sales processes to offer assistance.
- Supported efficient operations by managing errands like dropping off lockboxes and clJessical tasks such as business correspondence.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Located potential listings and set up meetings to capitalize on opportunities.
- Provided quick and accurate calculations, including percentages, commissions and discounts.
- Established, Managed, and issued Public Assistance programs such as Medical , Cash Aid, Cal fresh, Capi ( Cash Assistance for Immigrants) and Homeless Assistance programs to the public of Los Angeles County
- Updated program profiles with updated information from third party government systems, funded clients accounts properly monthly based on budget sheet calculations and client information
- Explained government programs to the public in English and Spanish translated forms and regulations
- Successfully handled customer complaints and inquiries to prevent escalation
- Diffused situations involving irate clients with mental health disorders, substance abuse, domestic violence, and homelessness
- Resolved clients appeals, communicated with external agencies to resolve discrepancies
- referred clients to programs such as Drug programs, employment assistance programs, child care, and housing assistance
- Wrote and mailed notices of action from Los Angeles County to clients which included decisions made on their case with pertaining regulation numbers and codes
- Served as an interpreter for the Spanish speaking clients
- Opened, maintained, and terminated up to 2500 cases each month based on eligibility
- Directed a unit of 10 employees with teams daily workflow
- Kept confidential information secure by maintaining paperless unit ensuring all incoming information was uploaded onto sate and federal system within the same day.
- Media Dept. Assistant -Assisted in creating schedules/calendars/scripts communicated last minute changes to actors and staff successfully
- Compiled materials for press use and distributed to key parties.
- Sorted books, publications and other items according to established procedures.
- Provided skilled clJessical assistance to production team.
- Worked with producers, directors and talent teams to create various commercials and training videos, for the purpose of advertising public assistance programs, and training staff on new rules and regulations
- Supervised schedules, met deadlines and coordinated with staff members in support of production department.
- Created script and shot sheets, tightly editing all content.
- Simultaneously managed wardrobe, hair and makeup requirements for multiple actors.
- Set up delivery of materials to arrive in time for production start date.
- Served as an actress on a employee training video on public assistance issuances and policy scenarios
- Converted paper documents into digital files and added documents into database systems.
- Was the point of contact in Headquarters front office, answered and routed telephone calls, logged in and directed visitors
- Assisted HR manager in the on boarding of new employees, such as scheduling them for live scans, collecting forms ensuring completion
- Booked conference rooms for children's death review unit to review child death cases
- Contacted all parties to be in attendance of conferences, updated them on last minute changes
- Prepared reports on excell program such as fundraising events, budgets for certain events, and performance reviews for HR manager
- Composed notes from meetings and stand-ups and added them to digital record
- Proofread audio transcript to establish proper phrasing and wording of audio transcriptions
- Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents
- Sent archived files to proper storage facilities, retrieved archived files needed for court cases
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School Attended
- Wilson High School
- Pasadena City College
Job Titles Held:
- Administrative Assistant
- Eligibility Case Manager II/Media Department Assistant
- Intermediate Typist Clerk
Degrees
- High School Diploma
- Some College (No Degree)
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