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Personable Customer Service skilled at using relationship-building to cultivate positive client-student, staff and management connections. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced organizational environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
- Professional and Courteous
- Confidentiality and Data Protection
- Meticulous Attention to Detail
- Strong Organizational Skills
- Document and File Management
- Ease with Computers and Technology
- Office Equipment Operation
- Task Prioritization
- Report Preparation
- Database and Client Management Systems
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- Highly Efficient and Productive
- Fast Learner
- Organizing and Categorizing Data
- Mail Routing and Distribution
- Problem Solving
- Invoice Processing
- Data Entry
- Customer Service
- Microsoft Office
- Bilingual in Spanish and English
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04/2018 to Current Administrative Assistant Coca-Cola – Atlanta, GA,
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
01/2017 to 11/2018 Child Caregiver On Lok Senior Health Service – San Jose, CA,
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Discussed developments, behavior and concerns with parents or guardians.
- Supervised and cared for children ages 0 to 5 years old.
- Improved behavior by employing positive management strategies.
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Maintained safe, healthy and comfortable childcare environment.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Assisted children with social, emotional and behavioral development.
- Organized supplies and instructional materials to maintain tidy classroom.
- Arranged desks and chairs to make rooms more conducive to study.
08/2014 to 05/2016 School Program Coordinator Children's Hospital & Research Center – Walnut Creek, CA,
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Enforced school rules for attendance, discipline and honesty.
- Outlined, implemented and maintained personnel-related policies and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Backed up childcare providers with resources and support to successfully manage classroom environments.
01/2011 to 05/2016 Customer Service Representative Forsyth County, Georgia – Cumming, GA,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Shared detailed information regarding options to help customers make decisions.
Expected in 07/2005 Bachelor of Arts: Psychology
Universidad De Pamplona - Colombia,
GPA:
Expected in 05/2015 Associate of Arts: Children Development
Instituto Paso - CO Parent Coalition - Longmont, CO,
GPA:
Spanish:
Native/ Bilingual
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