Personable Customer Service skilled at using relationship-building to cultivate positive client-student, staff and management connections. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced organizational environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Professional and Courteous
Confidentiality and Data Protection
Meticulous Attention to Detail
Strong Organizational Skills
Document and File Management
Ease with Computers and Technology
Office Equipment Operation
Task Prioritization
Report Preparation
Database and Client Management Systems
Highly Efficient and Productive
Fast Learner
Organizing and Categorizing Data
Mail Routing and Distribution
Problem Solving
Invoice Processing
Data Entry
Customer Service
Microsoft Office
Bilingual in Spanish and English
Experience
04/2018 to Current
Administrative AssistantCoca-Cola – Atlanta, GA,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
01/2017 to 11/2018
Child CaregiverOn Lok Senior Health Service – San Jose, CA,
Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
Enforced rules to teach good manners and maintain safe environment.
Secured indoor and outdoor premises to protect children.
Balanced schedules to promote optimal rest, play and educational periods.
Discussed developments, behavior and concerns with parents or guardians.
Supervised and cared for children ages 0 to 5 years old.
Improved behavior by employing positive management strategies.
Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
Assisted children in development of social, communication and problem-solving skills.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Maintained safe, healthy and comfortable childcare environment.
Supervised circle time, free play, outside play and learning and developmental activities.
Assisted children with social, emotional and behavioral development.
Organized supplies and instructional materials to maintain tidy classroom.
Arranged desks and chairs to make rooms more conducive to study.
08/2014 to 05/2016
School Program CoordinatorChildren's Hospital & Research Center – Walnut Creek, CA,
Collaborated with various departments to support and establish programs, lessons and student activities.
Enforced school rules for attendance, discipline and honesty.
Outlined, implemented and maintained personnel-related policies and procedures.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Backed up childcare providers with resources and support to successfully manage classroom environments.
01/2011 to 05/2016
Customer Service RepresentativeForsyth County, Georgia – Cumming, GA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Shared detailed information regarding options to help customers make decisions.
Education and Training
Expected in 07/2005
Bachelor of Arts: Psychology Universidad De Pamplona - Colombia, GPA:
Expected in 05/2015
Associate of Arts: Children Development Instituto Paso - CO Parent Coalition - Longmont, CO, GPA:
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