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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable Customer Service skilled at using relationship-building to cultivate positive client-student, staff and management connections. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced organizational environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Professional and Courteous
  • Confidentiality and Data Protection
  • Meticulous Attention to Detail
  • Strong Organizational Skills
  • Document and File Management
  • Ease with Computers and Technology
  • Office Equipment Operation
  • Task Prioritization
  • Report Preparation
  • Database and Client Management Systems
  • Highly Efficient and Productive
  • Fast Learner
  • Organizing and Categorizing Data
  • Mail Routing and Distribution
  • Problem Solving
  • Invoice Processing
  • Data Entry
  • Customer Service
  • Microsoft Office
  • Bilingual in Spanish and English
Experience
04/2018 to Current
Administrative Assistant Coca-Cola Atlanta, GA,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
01/2017 to 11/2018
Child Caregiver On Lok Senior Health Service San Jose, CA,
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Supervised and cared for children ages 0 to 5 years old.
  • Improved behavior by employing positive management strategies.
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Maintained safe, healthy and comfortable childcare environment.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Assisted children with social, emotional and behavioral development.
  • Organized supplies and instructional materials to maintain tidy classroom.
  • Arranged desks and chairs to make rooms more conducive to study.
08/2014 to 05/2016
School Program Coordinator Children's Hospital & Research Center Walnut Creek, CA,
  • Collaborated with various departments to support and establish programs, lessons and student activities.
  • Enforced school rules for attendance, discipline and honesty.
  • Outlined, implemented and maintained personnel-related policies and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Backed up childcare providers with resources and support to successfully manage classroom environments.
01/2011 to 05/2016
Customer Service Representative Forsyth County, Georgia Cumming, GA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Shared detailed information regarding options to help customers make decisions.
Education and Training
Expected in 07/2005
Bachelor of Arts: Psychology
Universidad De Pamplona - Colombia,
GPA:
Expected in 05/2015
Associate of Arts: Children Development
Instituto Paso - CO Parent Coalition - Longmont, CO,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Universidad De Pamplona
  • Instituto Paso - CO Parent Coalition

Job Titles Held:

  • Administrative Assistant
  • Child Caregiver
  • School Program Coordinator
  • Customer Service Representative

Degrees

  • Bachelor of Arts
  • Associate of Arts

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