Goal-oriented Administrative Assistant polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele.
Skills
Meeting planning
Data entry
Timeline Planning and Management
Recordkeeping and bookkeeping
Accounting support
Proposal writing
Records management systems
Types 54 WPM
Advanced MS Office Suite knowledge
Sensitive material handling
Technologically savvy
Account balancing reconciliation
Multi-line phone systems
Account reconciliation
Event coordination
Staff training and development
Data organization
Data entry
Invoicing and billing
Bookkeeping
Data analysis and research
Self-starter
Closing and contract negotiations
Organization and efficiency
Conflict mediation
Administrative operations
Scheduling and calendar management
Experience
Administrative Assistant, 03-2009 to 07-2020 Colfax Corporation – Boise, ID,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Supported client service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Reconciled company credit cards, expense accounts and other expenses and financial records.
Coded invoices and other records to maintain organized and accurate records.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Reviewed general ledger entries for accuracy and completeness.
Coordinated timely payments from vendors, clients and account holders.
Evaluated collection reports to determine collections status and outstanding balance amounts.
Lead Front Office Receptionist, 08-2018 to 03-2021 Hyatt – Frisco, TX,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Signed for packages, recorded deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Answered office phone and emails to schedule appointments, forward information and complete require task.
Documented and routed business correspondence to manage office paperwork.
Collected copays and account balance payments and updated account records.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Educated patients about post-operative and at-home care for optimal outcomes.
Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Arranged documents for insurance claims.
Scheduled and attended staff meetings and committees to record minutes for future reference.
Maintained master calendar and scheduled new appointments based on provider availability.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
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