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Administrative Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I have been a stay-at-home Mom for a few years. Now, that my youngest will be attending school in the fall 2021, I am eager to get back in the workforce!

Being at home with my children have taught me a lot and also provided me with skills I can use to my advantage. I know what I can bring to the table and that is my persistence,hardworking ability to never quit, until I get the best results and continued motivation by providing the at most best Customer Service and Care.

I am looking forward in meeting with you to discuss our future together.

Thank You.

Skills
  • Problem resolution
  • Communication
  • MS Office
  • Customer service
  • Computer skills
  • Organization
  • Microsoft Office
  • People skills
  • Critical thinking
  • Collaboration
  • Work ethic
  • Supervision
  • Training & Development
  • Relationship building
  • Time management
  • Information tracking
  • Quality control optimization
  • Employee motivation
  • Training delivery
  • Training coordination
  • Reporting skills
  • Productivity benchmarks
  • Performance updates
  • Event coordination
  • Data entry
  • File and data retrieval systems
  • Scheduling and calendar management
  • Advanced MS Office Suite knowledge
  • Mail management
  • Travel administration
  • Insurance eligibility verification
  • Sensitive material handling
  • CRM and office management software
  • Data entry documentation
  • 10-key proficiency
  • Program file distribution
  • Cash deposit preparation
  • Back office operations
  • Document retrieval
  • PC proficient
  • QuickBooks expert
  • Recordkeeping and bookkeeping
  • Data organization
  • Phone call answering
  • Prioritizing patients
Experience
10/2010 to 04/2015
Administrative Assistant Coca-Cola Apopka, FL,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
06/2007 to 09/2010
Call Center Supervisor Cj Pony Parts Las Vegas, NV,
  • Delivered constructive call process feedback.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
08/2005 to 06/2007
Call Center Representative Long Island Fqhc Roosevelt, NY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Reviewed files, records and other obtained documents to respond to customer requests.
Education and Training
Expected in 05/2004
High School Diploma:
Bartlett High School - Bartlett, IL,
GPA:
  • Completed coursework in Administration, certified
Expected in 08/2008
: Administrative Assistance And Secretarial Science
Bryant And Stratton College - Online,
GPA:

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74Average

Resume Strength

  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Bartlett High School
  • Bryant And Stratton College
Job Titles Held:
  • Administrative Assistant
  • Call Center Supervisor
  • Call Center Representative
Degrees
  • High School Diploma
  • Some College (No Degree)