(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Orderly and committed individual offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Skilled in driving smooth office procedures and maintaining strong client and supplier relationships. Detail-oriented and customer-focused with excellent computer competencies.

  • Executive presentation development
  • Back office operations
  • Microsoft
  • Detailed meeting minutes
  • Advanced MS Office Suite knowledge
  • 10-key proficiency
  • PC proficient
  • Transporting files
  • Excel spreadsheets- Could use further training with formularies
  • Memo preparation
  • Data entry documentation
  • Business writing
  • Meeting planning
  • Sensitive material handling
  • Employee training and development
  • Recordkeeping and bookkeeping
  • AS/400
  • Technologically savvy, to extent
  • Customer relations
  • Self-starter
  • Documentation and reporting
  • Contract negotiation expertise
  • Proofreading
  • Attendance records preparation
  • Scheduling and calendar management
  • Time management
  • Microsoft Office
  • Report writing
  • Confidential document control
  • Problem resolution
  • Organization and efficiency
  • Dedicated team player
  • QuickBooks
  • Meticulous attention to detail
  • Administrative operations
  • Prioritizing patients
  • Social media management
  • Flexible
  • Resourceful
Education and Training
Secondary Education Haysville, Kansas, Expected in 01/2001 High School Diploma : - GPA :
Columbus Mckinnon Corporation - Administrative Assistant
Ballantyne (Coe), NC, 09/2019 - 07/2020
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Liaised with board members to provide reports, status updates and presentations.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Drafted professional business documents, such as Notice to Resolve Defers, Letters of Contractual Termination.
Dover Corporation - Executive Administrative Assistant
Chester, VA, 09/2018 - 07/2019
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Managed external contacts for Founder/Chief of Operations and kept track of periodic communication needed for priority contacts.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Created PowerPoint presentations used for business development.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Represented Founder/Chief of Operations to executive clients, VIPs, investors and board members.
  • Drafted professional business documents, such as Executive Bids/Proposals.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Supported marketing and advertising efforts by applying, removing updated items to store websites.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Liaised between Founder/Chief of Operations and clients regarding client accounts and new business.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
Mass Eye And Ear - Ophthalmic Assistant
Providence, RI, 08/2014 - 07/2018
  • Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
  • Tested patients' visual fields and ocular motility and completed full patient work-ups.
  • Coordinated surgical services, including setting appointments, verifying insurance and informing patients of important points such as pre-surgery restrictions.
  • Documented present problems, current medicines and supplements and vital stats such as blood pressure.
  • Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
  • Extensive experience completing Intra-Ocular Eye Pressure, OCT Diagnostic Testing of Retina/Optic Nerve, Lasik/PRK Evaluations - Eye Surgery Technician for LASIK/PRK prior to via Mercy Ophthalmology, assist with all in office procedures - i.e. ; chalazion removal, skin tag removal, intra-ocular injections, etc..
  • Collected essential medical information and documented data in EHR platform.
  • Dilated patients' eyes and administered prescribed treatments.
  • Kept examination rooms, clinical areas and equipment clean and patient-ready.
  • Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
  • Read and interpreted surgical plans and coordinated paperwork and instructions.
  • Triaged clinical issues to help Surgeons/Doctors focus on appointments and maximize time.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered 15-20 calls per 8 hours to answer customer questions.
  • Maintained extensive Prior Authorization knowledge and submittal through through and/or working directly with insurance carriers - with proven success pertaining to approvals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.

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School Attended

  • Secondary Education

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  • Administrative Assistant
  • Executive Administrative Assistant
  • Ophthalmic Assistant


  • High School Diploma

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