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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Customer and client relations
  • Documentation and control
  • Knowledge of Microsoft Office
  • Accounting familiarity
  • Multi-line phone proficiency
  • Social media knowledge
  • Correspondence handling
  • Proper payment verification
  • Restocking supplies
  • Appointment setting
  • OSHA compliance
  • Administrative support
  • Employee training and development
  • Personable and outgoing
  • Greeting visitors
  • Customer-service oriented
  • Punctual
  • Articulate and well-spoken
  • Patient scheduling/charting
  • Verifying insurance coverage
  • Faxing documents
Work History
09/2008 to Current Administrative Assistant Columbus Mckinnon Corporation | Lexington, TN,
  • Interact with vendors and professional services personnel to receive orders and communicate instructions
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and responsiveness of front office personnel
  • Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, checking in patients at front desk, and greeting visitors
  • Coach new employees on administrative procedures, company policies and performance standards
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Offer office-wide IT support, and working with the IT company to troubleshoot issues and optimize usage
  • Ensure proper insurance and addresses for families, to maintain good financial standing in the practice
  • Discuss balances on accounts with families and collect payment for said balances. Collect copays for office visits
  • Balance end of day payments, copays, and send to billing dept
02/2008 to 09/2008 Front Desk Associate Exos | Scottsdale, AZ,
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Sorted, opened and routed incoming correspondence and deliveries.
  • Greeted several daily patients upon arrival, offered assistance and answered questions to build rapport and retention.
  • Scheduled office meetings and client appointments for team of two professional neurosurgeons.
  • Called insurance companies to obtain prior authorization approval for lab testing i.e. MRI, CT, Xray.
  • Directed patients to rooms, prepared images for doctor to review with patients.
10/2003 to 03/2008 Escrow Officer Dream Finders Homes Inc | Austin, TX,
  • Collaborated with customers, realtors, and lenders to make process smooth and efficient.
  • Provided excellent time management skills to ensure deadlines were met.
  • Prepared all closing documents correctly to avoid any problems or delays.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Worked with banks and real estate brokers to resolve issues such as easements, lot splits and bankruptcies.
  • Managed full real estate closing process in compliance with all applicable processes, standards and legal requirements.
  • Developed and maintained relationships with local real estate agents.
  • Successfully closed average of 40 loans per month.
  • Accompanied loan closer to realtor luncheons to build rapport with local real estate firms.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
08/1995 to 04/2003 Customer Service Representative Gcp Applied Technologies | Santa Ana, CA,
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Solely directed staff of nine personnel for 2 years and was co-supervisor for 3 years.
Education
Expected in 1997 High School Diploma | Mansfield Senior High School, Mansfield, OH GPA:
Expected in 2009 | Dental Assisting Madison Adult Career Center, Mansfield, OH GPA:
Skills
  • Customer and client relations
  • Documentation and control
  • Knowledge of Microsoft Office
  • Accounting familiarity
  • Multi-line phone proficiency
  • Social media knowledge
  • Correspondence handling
  • Proper payment verification
  • Restocking supplies
  • Appointment setting
  • OSHA compliance
  • Administrative support
  • Employee training and development
  • Personable and outgoing
  • Greeting visitors
  • Customer-service oriented
  • Punctual
  • Articulate and well-spoken
  • Patient scheduling/charting
  • Verifying insurance coverage
  • Faxing documents
Work History
09/2008 to Current Administrative Assistant Pediatric Consultants Of Ashland & Mansfield | Mansfield, Ohio
  • Interact with vendors and professional services personnel to receive orders and communicate instructions
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and responsiveness of front office personnel
  • Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, checking in patients at front desk, and greeting visitors
  • Coach new employees on administrative procedures, company policies and performance standards
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Offer office-wide IT support, and working with the IT company to troubleshoot issues and optimize usage
  • Ensure proper insurance and addresses for families, to maintain good financial standing in the practice
  • Discuss balances on accounts with families and collect payment for said balances. Collect copays for office visits
  • Balance end of day payments, copays, and send to billing dept
02/2008 to 09/2008 Front Desk Associate Mid Ohio Neurosurgical | Mansfield, Ohio
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Sorted, opened and routed incoming correspondence and deliveries.
  • Greeted several daily patients upon arrival, offered assistance and answered questions to build rapport and retention.
  • Scheduled office meetings and client appointments for team of two professional neurosurgeons.
  • Called insurance companies to obtain prior authorization approval for lab testing i.e. MRI, CT, Xray.
  • Directed patients to rooms, prepared images for doctor to review with patients.
10/2003 to 03/2008 Escrow Officer Southern Title Of Ohio, Ltd. | Mansfield, Ohio
  • Collaborated with customers, realtors, and lenders to make process smooth and efficient.
  • Provided excellent time management skills to ensure deadlines were met.
  • Prepared all closing documents correctly to avoid any problems or delays.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Worked with banks and real estate brokers to resolve issues such as easements, lot splits and bankruptcies.
  • Managed full real estate closing process in compliance with all applicable processes, standards and legal requirements.
  • Developed and maintained relationships with local real estate agents.
  • Successfully closed average of 40 loans per month.
  • Accompanied loan closer to realtor luncheons to build rapport with local real estate firms.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
08/1995 to 04/2003 Customer Service Representative Marco Photo Service | Mansfield, Ohio
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Solely directed staff of nine personnel for 2 years and was co-supervisor for 3 years.

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Resume Overview

School Attended

  • Mansfield Senior High School
  • Madison Adult Career Center

Job Titles Held:

  • Administrative Assistant
  • Front Desk Associate
  • Escrow Officer
  • Customer Service Representative

Degrees

  • High School Diploma

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