Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Customer and client relations
Documentation and control
Knowledge of Microsoft Office
Accounting familiarity
Multi-line phone proficiency
Social media knowledge
Correspondence handling
Proper payment verification
Restocking supplies
Appointment setting
OSHA compliance
Administrative support
Employee training and development
Personable and outgoing
Greeting visitors
Customer-service oriented
Punctual
Articulate and well-spoken
Patient scheduling/charting
Verifying insurance coverage
Faxing documents
Work History
09/2008 to CurrentAdministrative AssistantColumbus Mckinnon Corporation | Lexington, TN,
Interact with vendors and professional services personnel to receive orders and communicate instructions
Identify and recommend changes to existing processes to improve accuracy, efficiency and responsiveness of front office personnel
Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, checking in patients at front desk, and greeting visitors
Coach new employees on administrative procedures, company policies and performance standards
Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Offer office-wide IT support, and working with the IT company to troubleshoot issues and optimize usage
Ensure proper insurance and addresses for families, to maintain good financial standing in the practice
Discuss balances on accounts with families and collect payment for said balances. Collect copays for office visits
Balance end of day payments, copays, and send to billing dept
02/2008 to 09/2008Front Desk AssociateExos | Scottsdale, AZ,
Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Sorted, opened and routed incoming correspondence and deliveries.
Greeted several daily patients upon arrival, offered assistance and answered questions to build rapport and retention.
Scheduled office meetings and client appointments for team of two professional neurosurgeons.
Called insurance companies to obtain prior authorization approval for lab testing i.e. MRI, CT, Xray.
Directed patients to rooms, prepared images for doctor to review with patients.
10/2003 to 03/2008Escrow OfficerDream Finders Homes Inc | Austin, TX,
Collaborated with customers, realtors, and lenders to make process smooth and efficient.
Provided excellent time management skills to ensure deadlines were met.
Prepared all closing documents correctly to avoid any problems or delays.
Checked signatures and legal descriptions for accuracy and integrity.
Worked with banks and real estate brokers to resolve issues such as easements, lot splits and bankruptcies.
Managed full real estate closing process in compliance with all applicable processes, standards and legal requirements.
Developed and maintained relationships with local real estate agents.
Successfully closed average of 40 loans per month.
Accompanied loan closer to realtor luncheons to build rapport with local real estate firms.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
08/1995 to 04/2003Customer Service RepresentativeGcp Applied Technologies | Santa Ana, CA,
Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collaborated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Solely directed staff of nine personnel for 2 years and was co-supervisor for 3 years.
Education
Expected in 1997High School Diploma | Mansfield Senior High School, Mansfield, OHGPA:
Expected in 2009 | Dental AssistingMadison Adult Career Center, Mansfield, OHGPA:
Skills
Customer and client relations
Documentation and control
Knowledge of Microsoft Office
Accounting familiarity
Multi-line phone proficiency
Social media knowledge
Correspondence handling
Proper payment verification
Restocking supplies
Appointment setting
OSHA compliance
Administrative support
Employee training and development
Personable and outgoing
Greeting visitors
Customer-service oriented
Punctual
Articulate and well-spoken
Patient scheduling/charting
Verifying insurance coverage
Faxing documents
Work History
09/2008 to CurrentAdministrative AssistantPediatric Consultants Of Ashland & Mansfield | Mansfield, Ohio
Interact with vendors and professional services personnel to receive orders and communicate instructions
Identify and recommend changes to existing processes to improve accuracy, efficiency and responsiveness of front office personnel
Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, checking in patients at front desk, and greeting visitors
Coach new employees on administrative procedures, company policies and performance standards
Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Offer office-wide IT support, and working with the IT company to troubleshoot issues and optimize usage
Ensure proper insurance and addresses for families, to maintain good financial standing in the practice
Discuss balances on accounts with families and collect payment for said balances. Collect copays for office visits
Balance end of day payments, copays, and send to billing dept
02/2008 to 09/2008Front Desk AssociateMid Ohio Neurosurgical | Mansfield, Ohio
Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Sorted, opened and routed incoming correspondence and deliveries.
Greeted several daily patients upon arrival, offered assistance and answered questions to build rapport and retention.
Scheduled office meetings and client appointments for team of two professional neurosurgeons.
Called insurance companies to obtain prior authorization approval for lab testing i.e. MRI, CT, Xray.
Directed patients to rooms, prepared images for doctor to review with patients.
10/2003 to 03/2008Escrow OfficerSouthern Title Of Ohio, Ltd. | Mansfield, Ohio
Collaborated with customers, realtors, and lenders to make process smooth and efficient.
Provided excellent time management skills to ensure deadlines were met.
Prepared all closing documents correctly to avoid any problems or delays.
Checked signatures and legal descriptions for accuracy and integrity.
Worked with banks and real estate brokers to resolve issues such as easements, lot splits and bankruptcies.
Managed full real estate closing process in compliance with all applicable processes, standards and legal requirements.
Developed and maintained relationships with local real estate agents.
Successfully closed average of 40 loans per month.
Accompanied loan closer to realtor luncheons to build rapport with local real estate firms.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
08/1995 to 04/2003Customer Service RepresentativeMarco Photo Service | Mansfield, Ohio
Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collaborated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Solely directed staff of nine personnel for 2 years and was co-supervisor for 3 years.
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