Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Meeting minutes
- Office administration
- Routing Mail
- Report Development
- Faxing Paperwork
- Correspondence Handling
- Accounting Skills
- Program Management
- Credit and collections
- Invoice Processing
- Administrative support
- Employee timesheet processing
- Project planning
- Patient Scheduling
- Relationship building
- Purchase orders organization
- Marketing
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- Spreadsheet management
- Travel Administration
- Transporting Files
- Program Files Maintenance
- Organizing Mail
- AR/AP
- Business correspondence
- Meeting arrangements
- Office management
- Conference planning
- Letter preparation
- Database Management
- Time management
- Multi-line phone proficiency
- Customer and client relations
- Multi-line Telephone Systems
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04/2018 to 07/2020 Administrative Assistant Colfax Corporation – Lorain, OH,
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Monitored Case Manager's work calendar and scheduled appointments, meetings and travel.
09/2017 to 04/2018 Medical Administrative Assistant Veterans Administration – Hampton, VA,
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office efficiency by handling several callers per day.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Called patients to confirm scheduled appointments day in advance.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Provided educational documents and pamphlets to patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
02/2014 to 06/2016 Administrative Assistant 1 State Of Idaho – Moscow, ID,
- Created PowerPoint presentations for business development purposes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Generated reports and typed letters in Microsoft Office and prepared presentations in Microsoft Office for maximum impact and results.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
10/2007 to 10/2011 Senior Customer Service Representative Northwell Health – Medford, NY,
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Followed up with customers regularly via phone and email to insure that medications are mailed out.
- Reduced average call time 80% with optimal call control and efficient use of internal knowledge bases.
- Reviewed customers account to insure that prescription are up to date and are covered under current insurance plans.
- Educated customers on their current medical plans, reviewed medications that are covered under current instance plans.
- Reviewed mail order prescriptions, one time fill orders and release of medications needing Prior Authorizations.
Expected in 06/1990 High School Diploma:
Northwest Classen High School - Oklahoma City, OK
GPA:
Expected in 04/2007 Associate of Arts: Human Services
University of Phoenix - Tempe, AZ
GPA:
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