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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Meeting minutes
  • Office administration
  • Routing Mail
  • Report Development
  • Faxing Paperwork
  • Correspondence Handling
  • Accounting Skills
  • Program Management
  • Credit and collections
  • Invoice Processing
  • Administrative support
  • Employee timesheet processing
  • Project planning
  • Patient Scheduling
  • Relationship building
  • Purchase orders organization
  • Marketing
  • Spreadsheet management
  • Travel Administration
  • Transporting Files
  • Program Files Maintenance
  • Organizing Mail
  • AR/AP
  • Business correspondence
  • Meeting arrangements
  • Office management
  • Conference planning
  • Letter preparation
  • Database Management
  • Time management
  • Multi-line phone proficiency
  • Customer and client relations
  • Multi-line Telephone Systems
Work History
04/2018 to 07/2020
Administrative Assistant Colfax Corporation Lorain, OH,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored Case Manager's work calendar and scheduled appointments, meetings and travel.
09/2017 to 04/2018
Medical Administrative Assistant Veterans Administration Hampton, VA,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office efficiency by handling several callers per day.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Called patients to confirm scheduled appointments day in advance.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Provided educational documents and pamphlets to patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
02/2014 to 06/2016
Administrative Assistant 1 State Of Idaho Moscow, ID,
  • Created PowerPoint presentations for business development purposes.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Generated reports and typed letters in Microsoft Office and prepared presentations in Microsoft Office for maximum impact and results.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
10/2007 to 10/2011
Senior Customer Service Representative Northwell Health Medford, NY,
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Followed up with customers regularly via phone and email to insure that medications are mailed out.
  • Reduced average call time 80% with optimal call control and efficient use of internal knowledge bases.
  • Reviewed customers account to insure that prescription are up to date and are covered under current insurance plans.
  • Educated customers on their current medical plans, reviewed medications that are covered under current instance plans.
  • Reviewed mail order prescriptions, one time fill orders and release of medications needing Prior Authorizations.
Education
Expected in 06/1990
High School Diploma:
Northwest Classen High School - Oklahoma City, OK
GPA:
Expected in 04/2007
Associate of Arts: Human Services
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • Northwest Classen High School
  • University of Phoenix

Job Titles Held:

  • Administrative Assistant
  • Medical Administrative Assistant
  • Administrative Assistant 1
  • Senior Customer Service Representative

Degrees

  • High School Diploma
  • Associate of Arts

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