Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Monitored Case Manager's work calendar and scheduled appointments, meetings and travel.
09/2017 to 04/2018
Medical Administrative AssistantVeterans Administration – Hampton, VA,
Organized paperwork such as charts and reports for office and patient needs.
Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Enhanced office efficiency by handling several callers per day.
Verified insurance coverage to prepare for upcoming patient appointments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Called patients to confirm scheduled appointments day in advance.
Supported providers in outpatient medical office through coordinating all administrative operations.
Provided educational documents and pamphlets to patients.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
02/2014 to 06/2016
Administrative Assistant 1State Of Idaho – Moscow, ID,
Created PowerPoint presentations for business development purposes.
Coached new employees on administrative procedures, company policies and performance standards.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Arranged rapid office equipment repair and maintenance with vendors.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Generated reports and typed letters in Microsoft Office and prepared presentations in Microsoft Office for maximum impact and results.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
10/2007 to 10/2011
Senior Customer Service RepresentativeNorthwell Health – Medford, NY,
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Followed up with customers regularly via phone and email to insure that medications are mailed out.
Reduced average call time 80% with optimal call control and efficient use of internal knowledge bases.
Reviewed customers account to insure that prescription are up to date and are covered under current insurance plans.
Educated customers on their current medical plans, reviewed medications that are covered under current instance plans.
Reviewed mail order prescriptions, one time fill orders and release of medications needing Prior Authorizations.
Education
Expected in 06/1990
High School Diploma: Northwest Classen High School - Oklahoma City, OK GPA:
Expected in 04/2007
Associate of Arts: Human Services University of Phoenix - Tempe, AZ GPA:
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