Administrative Assistant Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Systematic Administrative Assistant with over 6 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Successful Customer Service Representative with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Word, Spread Sheet and Data Entry.

Detailed Administrative Assistant with advanced skills in records management. Handles incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in OWER POINT.

Accomplished Office Management with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.

  • Spreadsheet management
  • Meeting minutes
  • Process optimization
  • Office administration
  • Program Files Maintenance
  • Report Development
  • Faxing Paperwork
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Office management
  • Documentation and reporting
  • Documentation and control
  • Bookkeeping
  • Database administration
  • Paperwork drafting
  • Expense reporting
  • Meeting arrangements
  • Customer and client relations
  • Business administration
AI INSTITUTE OF ART HOUSTON TX, Expected in 12/2019 Associate of Arts : Fashion Merchandising - GPA :
AUSTIN COMMUNITY COLLEGE AUSTIN TX, Expected in 12/2020 Associate of Science : Restaurant And Culinary Management - GPA :
SOUTH DELHI POLYTECHNIC FOR WOMEN DELHI INDIA, Expected in 04/2003 Associate of Arts : Sales, Merchandising, And Marketing - GPA :
Work History
Columbus Mckinnon Corporation - Administrative Assistant
Lexington, TN, 12/2019 - Current
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Processed invoices and expenses using [Software] to facilitate on-time payment.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed research to collect and record [Type] data.
Glaukos - Customer Service Representative
Houston, TX, 01/2019 - 11/2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
Public Health Seattle & King County - Designer Supervisor
Wa 98023, WA, 05/2015 - 12/2018
  • Maintained customer satisfaction and collaborative environment by communicating updates between clients and staff.
  • Helped to bring in $[Amount] in new revenue by spearheading designs for [Type] project.
  • Oversaw design and production and [Type] and [Type] work.
  • Reduced costs by $[Amount] per year by improving workflow efficiencies and delivery speed.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Managed internal operational standards and productivity targets for [Area of expertise].
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Prepared quotes for new products and services and composed budgets.
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Maintained financial accuracy when handling over $[Amount] in revenue each day.

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Resume Overview

School Attended
Job Titles Held:
  • Administrative Assistant
  • Customer Service Representative
  • Designer Supervisor
  • Associate of Arts
  • Associate of Science
  • Associate of Arts