Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
systems
Strong interspersion Transporting files
Mail management
Meeting planning
Routing packages
Accounting support
Sensitive material handling
Faxing documents
Microsoft
Inventory systems
Data entry documentation
10-key proficiency
Spreadsheet development
Multi-line phone skills
Microsoft Office
Education and Training
Irving High SchoolIrving, TXExpected in 06/2007 ā āHigh School Diploma: - GPA:
Answered multiple phone lines and route incoming calls
Open and distribute mail and packages
Processing USPS, FedEx,UPS packages
Call vendors to get invoices
Reviewed and updated all statements for accounting
Update job sheets
Update phone list for office staff
Credit applications
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Arranged domestic travel, hotel and transportation needs for staff.
Planned and executed corporate meetings, lunches and special events for groups of 35+ employees.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Performed complex administrative management of sensitive and confidential issues.
Organized conference room space and materials for internal and customer meetings,
Assisted with administrative tasks, including filing, answering phones and kept things organized and labeled
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed phone calls from clients when owners were unavailable and provided informative answers to questions.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Earnhardt Auto - Receptionist Peoria, AZ, -
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Took accurate messages for staff and management to facilitate open and speedy communication.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Gathered, sorted, distributed and sent mail and packages.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Oversaw office inventory by restocking supplies and submitting purchase orders for new products.
Earnhardt Auto - Receptionist Gilbert, AZ, -
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Took accurate messages for staff and management to facilitate open and speedy communication.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Gathered, sorted, distributed and sent mail and packages.
Greeted visitors, assessed needs and directed to appropriate personnel.
Provided information to callers and drafted office emails.
Greeted customers, answered general questions and directed to appropriate locations.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Great American Insurance Group - Customer Service Representative Minot, ND, -
Evaluated customer account information to assess current issues and determine potential solutions.
Assessed customer needs and upsold products and services to sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cross-trained staff members, resulting in increase in customer satisfaction ratings.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
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