Administrative Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE More than 10 years of providing customer, administrative and office support experience in diversified environments Extremely dependable, conscientious, and detail-oriented professional looking to contribute acquired clerical, administrative, word processing, and people skills to a challenging position within an organization offering opportunities for professional growth and advancement. Thrive as a team player and self-starter, meet legal deadlines and requirements while efficiently performing multiple tasks. Proficient in handling all support staff functions. Competently provide assistance to attorneys and investigators in the general litigation group within the Law Department Resourcefully systematize, process, and handle all legal documents in a timely and efficient manner in order to comply with specified regulations and deadlines Skilled at composing and revising legal documents for attorneys including letters, briefs, motions, pleadings, memoranda of law, depositions, and court filings; proficient in formatting documents through Styles, TOA and TOC in Microsoft Word Review, categorized and created document logs per matter and case requirements Confidently handle sensitive and confidential information and material Perform independently and prioritize tasks based on attorney and client needs Admirable phone manner; act as liaison between clients and attorneys Adapt easily to new concepts and responsibilities; function well in fast-paced, high-pressure work atmosphere Highly organized, capable of scheduling appointments and briefings for executive staff as well as track and manage calendars Interacted with customers, offered solutions with billing concerns, ensured all accounts reflect actual amount of usage customer consumed. Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Microsoft Office Law Manager
  • Word, Excel and PowerPoint Customer Information System (CIS)
  • Law
  • Word
  • Paralegal
  • Paperwork drafting
  • Writing reports
  • Transporting Files
  • Document Conversion
  • Accounting Skills
  • Recordkeeping
  • Records management
  • Report analysis
  • Conference planning
  • Technical Support
  • Social media knowledge
  • Relationship building
  • Time management
  • Excel
  • Microsoft Office
  • PowerPoint
  • Office Skills
  • Customer and client relations
  • Filing and data archiving
  • Report Development
  • Program Files Maintenance
  • Legal administrative support
  • Contract agreement preparation
  • Information security
  • Strategic Planning
  • Transcription and dictation
  • Letter preparation
  • Internal communications
  • Documentation and reporting
  • Scheduling
  • Contract negotiations
Work History
Administrative Assistant, 01/2017 to Current
Community Action Partnership Of San Luis Obispo County King City, CA,
  • Prepared, indexed and developed exhibits such as photographs, transcripts and affidavits
  • Maintained litigation database and document organization in Law Manager for motor vehicle and trip and fall cases
  • Used document review tools, including Lawmanager, Courtalert, Ecourts, NYCEF and CIS to discover and inspect records such as accident location, customers current address, and other pertinent information regarding lawsuits
  • Collected data from client media and Google, google maps, peoplefinder, Facebook, Instagram, Twitter and Linkdin sources to prepare for litigation
  • Uploaded data into Law Manager and Edocs for review and pre-processing
  • Collaborated with lead attorney and juror specialist to recommend effective strategies for all cases
  • Used Excel spreadsheets to track data and calculate information such as potential damages
  • Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial
  • Designed documents in Microsoft word program, creating or adding fields for reviewers, searches and indexes
  • Managed exhibits, evidence and data related to all of our legal proceedings
Office Assistant, 01/2015 to 01/2017
Johns Hopkins University Baltimore, MD,
  • Wrote and filed pleadings with Civil and Supreme courts on schedule to maximize case success.
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
  • Maintained litigation docket and calendars for over 20 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
  • Prepared for trials by organizing exhibits and other key evidence.
  • Completed electronic filings, initiated billing statements and managed all firm administrative matters.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
  • Handled electronic court filings and coordinated court activities.
Accountant Specialist, 01/2014 to 01/2015
International Paper Company Austin, MN,
  • Monitored social media and online sources for industry trends
  • Strengthened financial management processes to bring errors to near-zero in reporting, corrected customers monthly bills and general bookkeeping
  • Evaluated and improved accuracy and completeness of the financial records to boost regulatory compliance
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations
  • Analyzed and researched reporting issues to improve accounting operations procedures
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
Customer Service Specialist, 01/2008 to 01/2014
Manitowoc Milwaukee, WI,
  • Evaluated customer information using CIS to explore issues, develop potential solutions and maintain high-quality service
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Achieved and consistently exceeded revenue quota during routine calls
  • Answered incoming calls in busy, fast-paced global call center
  • Resolved customer complaints and addressed emergency requests and needs
BA: Science of Legal Studies, Expected in 2021
American Bar Assn., Paralegal Certification: Legal Studies, Expected in 2019

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School Attended
Job Titles Held:
  • Administrative Assistant
  • Office Assistant
  • Accountant Specialist
  • Customer Service Specialist
  • BA
  • American Bar Assn., Paralegal Certification