Administrative Assistant Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results driven Medical Biller with over [Number] years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes, and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.

  • Account collections
  • A/P and A/R proficiency
  • Billing statement management
  • Quickbooks expertise
  • Check processing
  • Discrepancy reconciliation
  • Year-end reporting
  • Customer relations
01/2021 to 08/2021 Administrative Assistant Community Care, Inc. | Sheboygan, WI,
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Processed patient admission and discharge documents.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Released information to persons or agencies according to regulations.
  • Compiled and coded patient data using standard classification systems.
  • Safeguarded medical records to maintain patient confidentiality.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
02/2016 to 03/2020 Billing Specialist Adp | Milford, CT,
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Calculated discounts, percentage allocations and credits.
  • Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
  • Contacted vendors to follow up on late invoices.
  • Resolved account variances and reconciled bank statement histories.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Revised orders, finalized invoices and created billing logs.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Added current information to accounts, including demographic, personal and payment details.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
07/2006 to 09/2015 Medical Practice Manager Community Health Centers Of Greater Dayton | Miamisburg, OH,
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Addressed any patient or team member concerns immediately.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated and organized patient records for maximum efficiency.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Developed and implemented policies and procedures for [Type] facility.
  • Supervised daily operations of [Number] physician practice, overseeing [Number] staff members across all departments.
  • Cultivated close working relationships with the entire staff, including [Job Title], [Job Title] and [Job Title].
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Consulted with clinicians to develop business strategy.
  • Oversaw [Number] assistants, technicians and office administrators.
  • Created onboarding program for new staff members, training in customer service and billing procedures.
  • Coordinated monthly health events, increasing patient participation to improve health and wellness.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs by [Number]%.
11/2003 to 07/2006 Medical Billing and Collections Specialist Air Methods | Omaha, NE,
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Posted charges, payments and adjustments.
  • Filed and submitted insurance claims.
  • Prepared and submitted claims to insurance companies electronically and manually.
  • Completed and submitted appeals for denied claims.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Completed appeals and filed and submitted claims.
  • Posted and adjusted payments from insurance companies.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Verified proper coding, sequencing of diagnoses and procedures.
  • Determined customer eligibility for benefit programs and services.
  • Tracked and recorded status of delinquent accounts and sent follow-up letters to request payment.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Reviewed all claims for accurateness and appropriateness.
  • Applied payments, adjustments and denials into medical manager system.
  • Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Submitted refund requests for claims paid in error.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Researched and rectified account discrepancies.
  • Collaborated closely with other departments to resolve claims issues.
  • Entered procedure codes, diagnosis codes and patient information into [Software].
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
Education and Training
Expected in | Healthcare Management Delaware County Community College, Sharon Hill, PA, GPA:
Expected in 12/2000 Certificate in Medical Billing/Coding | Medical Insurance Billing BETA , Swarthmore, PA, GPA:
  • Promoted from [Job Title] to [Job Title], in less than 12-months
  • Consistently maintained high customer satisfaction ratings.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Delaware County Community College
  • BETA
Job Titles Held:
  • Administrative Assistant
  • Billing Specialist
  • Medical Practice Manager
  • Medical Billing and Collections Specialist
  • Some College (No Degree)
  • Certificate in Medical Billing/Coding