administrative assistant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Efficient Administrative Assistant with 15+ years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.

  • Clerical Administration
  • Strategic Planning
  • Performance management –
  • Planning and Time Management –
  • Debt and Credit Management
  • Accounts Payable
  • Accruals
  • Clerical
  • Communication Skills
  • Counseling
  • Credit
  • Clients
  • Customer service
  • Data Collection
  • Database
  • Special events
  • Filing
  • Financial
  • General ledger
  • Inventory
  • Leadership
  • Marketing
  • Payroll
  • Performance management
  • Problem Analysis
  • Progress
  • Psychology
  • Recruiting
  • Strategic Planning
  • Phone
  • Time Management
  • Vision
  • Preaching
  • Inspirational leadership
  • Mission-oriented
  • Crisis management
  • Leadership development
  • People skills
  • Conflict resolution
  • Biblical stewardship
  • Organizational leadership
  • Gospel-driven
  • Christian education
  • Microsoft Office
  • QuickBooks
  • Confidential document control
  • Data analysis and research
  • Accounting operations management
  • 10-key proficiency
  • Check processing
  • Cash deposit preparation
  • PC proficient
  • Data entry documentation
  • Excel spreadsheets
  • Meeting planning
  • Insurance eligibility verification
  • Recordkeeping and bookkeeping
  • Multi-line phone systems
  • Payroll and benefits administration
  • Multitasking and prioritization
Administrative Assistant, 09/2017 to Current
UsmmOkemos, MI,
  • Answer and direct phone calls
  • Organize and schedule meetings and appointments
  • Maintain contact lists
  • Produce and distribute correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Order office supplies
  • Book travel arrangements
  • Submit and reconcile expense reports
  • Provide general support to visitors
  • Provide information by answering questions and requests
  • Supported work of pastoral staff in running efficient church operations by managing day-to-day clerical needs, including all file management, business correspondence and telephone calls.
  • Prepared bulletins for 200+ weekly attendees.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 25 or more.
  • Reconciled all bank and credit card accounts monthly.
  • Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Coordinated timely payments from vendors, clients and account holders.
Truancy Officer, 12/2011 to 06/2014
LacosteCharlotte, NC,
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
  • Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.
  • Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
  • Assisted more than 100+ students reach individual educational program goals.
  • Revamp the orientation process or all new hires, which was implemented company wide.
  • Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.
  • Placed calls to parents to determine reasons for students' absences, meticulously noting details.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager, 08/2005 to 12/2011
First Payday LoansCity, STATE,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Maintain department calendar, coordinated the planning and implementation of special events and prospect cultivation.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loan.
  • Managed payroll general ledger accounts to maintain appropriate account reconciliations and monthly accruals for 20+ employees.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Performed daily maintenance of loan applicant database.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Coached new employees to inform of company processes, procedures and deadlines.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Maximized branch revenue by optimizing daily operations.
  • Oversaw branch team with 2 customer service representatives and implemented training for all new employees.
Education and Training
High School Diploma: , Expected in 1996 to Stephen Decatur High School - ,
MBA: Master of Divinity With Patient Counseling, Expected in 12/2021 to Virginia Union University - Richmond, VA

The cooperative arrangement with Virginia Commonwealth University (VCU), students can earn a Master of Divinity degree from the Samuel DeWitt Proctor School of Theology of Virginia Union University and a Master of Science degree in Patient Counseling from VCU. The graduate program in Patient Counseling is designed to assist an individual to work in the health field as one skilled in dealing with the whole person in the context of life’s crises and in a cooperative inter-professional team approach. It is offered to persons who have an existing identity in a helping or counseling profession.

The joint MDiv/MS program is particularly directed toward persons seeking professional certification as health care chaplains as well as clinical pastoral education supervisors. Clinical Pastoral Education (CPE) was conceived by Richard C. Cabor as a method of learning pastoral practice in a clinical setting under supervision. The concept was enlarged by Anton T. Boisen to include a case study method of theological inquiry-a study of “living human documents.” As CPE developed, other leaders opened the doors to the integration into pastoral practice of knowledge from medicine, psychology, and other behavioral sciences.

  • 3.0 GPA
: , Expected in to Liberty University - Lynchburg, VA,
: Counseling, Expected in to Richland Community College - Decatur, IL
Activities and Honors

Will Graduate with a 3.0 or higher from Virginia Union Universiry


Minister's License on March 5, 2017

Director Of Ministries 2019- Present

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Resume Overview

School Attended

  • Stephen Decatur High School
  • Virginia Union University
  • Liberty University
  • Richland Community College

Job Titles Held:

  • Administrative Assistant
  • Truancy Officer
  • Store Manager


  • High School Diploma
  • MBA
  • Some College (No Degree)
  • Some College (No Degree)

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