administrative assistant resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Caring individual with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Good communicator and planner with excellent organizational skills and a strong attention to detail. Handles confidential information with discretion and professionalism. Focused on assisting community members with close support and vital education.
Skills
Resource allocation
Team supervision
Issue resolution
Client support
Microsoft Office proficiency
Organized and detail-oriented
HIPAA guidelines
Time management
Proficient in eClinical Works
Good work ethic
Proficient with ImpactSIIS
Insurance Verification
Advanced Google Workspace knowledge
Professional networking
Experience
Administrative Assistant, 05/2021 to Current Risk Strategies Company – Walnut Creek, CA,
Scan identification and insurance cards and uploaded to patient profiles.
Enter insurance, demographics and vaccine history into patient database.
Check patients in and out for appointments and collected co-payments.
Protect patients by observing strict HIPAA guidelines.
Answer multi-line phone system and directed callers to requested personnel and departments.
Inform patients of financial responsibilities prior to rendering services.
Greet patients and visitors to answer questions or refer inquiries to appropriate personnel.
Contact insurance providers to verify insurance information.
Complete relevant Medicare claims through TransactRX.
Owner/Operator, 03/2019 to Current Lineage Logistics – Novi, MI,
Provide excellent service and attention to customers when face-to-face or through phone conversations.
Improve profit margins by streamlining operations and workflow.
Prioritize and organize tasks to efficiently accomplish service goals.
Process orders daily and manage production and shipment systems.
Work with clients to design custom prints including images and color.
Create orders to assess specifications and accurately apply decorative finishes to workpieces or products.
Promote business on social media platforms to maximize brand identity and generate revenue.
Set pricing structures according to market analytics and emerging trends.
Host special events to boost brand awareness and increase community engagement.
Develop and implement successful sales strategies to meet business goals.
COVID-19 Contact Tracer Team Lead, 11/2020 to 05/2021 Upgrade Inc. – San Francisco, CA,
Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
Furnished case patients with contact information outlined in Ohio protocol for local health department to support contact tracing.
Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
Delegated daily tasks to team members to optimize group productivity.
Optimized staffing levels with strategic scheduling and task delegation.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Customer Service Manager, 07/2003 to 01/2019 FineLine Imprints – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Interviewed, hired and trained new quality-focused customer service representatives.
Evaluated customer account information to assess current issues and determine potential solutions.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Managed and supervised daily activities of several team members to verify fulfillment of customer orders and adherence to general warehouse operations.
Established and updated production schedules to meet changing demands.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Provided tracking details and resolved problems for customers.
Delivered service and support to each customer, paving way for future business opportunities.
Recommended products and services to suit customer needs.
Education and Training
High School Diploma: , Expected in to Morgan High School - McConnelsville, OH, GPA:
Honor Roll All Four Years
Class President
Yearbook Editor
Audition Choir
Certifications
ParaProfessional Certification, ETS - 2019
IS-00100.c, Introduction to Incident Command System - 2022
IS-00200.C, Basic Incident Command System for Initial Response- 2022
IS-00703.b, National Incident Management System Resource Management - 2022
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