First Assistant with driven approach to continuous improvement. Supports store operations with efficient assistance while supervising team members and promoting positive behaviors. Good financial sense planning and problem-solving abilities.
Skills
Inventory systems
Accounting support
Recordkeeping and bookkeeping
PC proficient
Meeting planning
Accounting skills
Records management systems
Excel spreadsheets
Microsoft
Detailed meeting minutes
Sensitive material handling
Data entry documentation
Staff training and development
Database organization
Microsoft Office
Project management
Multitasking and prioritization
Training and development
Organization and efficiency
Inventory supplies
Administrative operations
Database entry
Invoicing and billing
Sales monitoring
Time Management
Product and service knowledge
Customer rapport
Staff development
Orientating and training
Customer relations
Experience
First Assistant Manager, 01/2021 to Current Sonic Drive-In – Fredericksburg, VA,
Identified needs of customers promptly and efficiently.
Enforced company policies, answered coworkers' questions and trained new personnel.
Identified operational and performance isJessicas and worked with managers to resolve concerns.
Completed various reports and analyzed each report to decide where improvements could be made.
Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Completed ongoing quality checks on products, closely following strict quality assurance guidelines.
Supported store manager by implementing directives, coaching employees and resolving front-line isJessicas.
Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
Minimized shrinkage and product loss by effectively managing inventory controls.
Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
Delegated work to staff, setting priorities and goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administrative Assistant, 09/2011 to 10/2020 Delmarva Foundation – Lakeland, FL,
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Safety Tech, 09/2011 to 10/2020 Masterbrand Cabinets Inc. – Phoenix, AZ,
Identified and raised awareness of prevalent unsafe behaviors, executing injury prevention efforts to instill facility personnel with core value of workplace safety.
Managed OSHA-mandated recordkeeping and accident analysis paperwork.
Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
Conducted safety drills to familiarize facility personnel with emergency procedures for both hazards related to regular operations and special safety threats.
Sustained safety protocols, ensuring proper, cost-effective and safe handling of equipment and materials.
Oversaw implementation of new safety methods and processes, providing employees with training and hands-on instruction on safe work techniques
Trained employees and managers in standard safety procedures, including use of safety equipment and behavior-based safety observation techniques.
Audited facility-wide safety procedures, risk assessments, inspections and meetings to verify compliance with policies and identify potential threats.
Direct Care Professional, 05/2005 to 07/2011 Supportive Concepts For Families – Reading, PA,
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Facilitated best care by developing strong and trusting rapport with patient.
Planned optimal meals based on established nutritional plans.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Helped clients stay happy and healthy by providing mental and emotional support.
Maintained clean and well-organized environment to promote client happiness and safety.
Administered necessary medications as directed by care plan.
Monitored client behaviors and emotional states, reporting concerns to home manager and documenting information in files.
Monitored client's well-being, safety and comfort under direction of physician.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Enhanced patient wellbeing by supporting participation in recreational activities.
Transported clients to doctor's appointments and other related errands.
Documented client progress in charts and logbooks.
Tracked and reported clients' progress based on observations and conversations.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Improved patient outlook and daily living through compassionate care.
Supervised medication administration, personal hygiene and other activities of daily living.
Documented current patient information to update RN charts including vital signs, behaviors and eating habits.
Line Worker, 03/2002 to 12/2004 Hawaiian Telcom – Kaunakakai, HI,
Examined final products to check conformance with quality and design standards.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Set up coil and fill machines after careful review of job specifications.
Adjusted equipment, including coil fill and roller machines to maintain optimal performance.
Completed product assembly according to standardized procedures.
Recognized defective material and reported isJessicas to management to facilitate prompt resolution.
Set up and operated production equipment according to daily work orders and safety procedures.
Education and Training
GED: , Expected in 01/2001 Bowling Green High School - Bowling Green, MO GPA:
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