administrative assistant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for medical professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Patient scheduling
Stocking supplies
Knowledge of HIPAA regulations
Customer service
Knowledge of medical terminology
Technologically savvy
Multitasking and prioritization
Multi-line phone systems
Appointment scheduling
Training and coaching
Strong problem solver
Time management
Education and Training
Central High SchoolBrooksville, FLExpected in 06/2011 ā āHigh School Diploma: - GPA:
Experience
Department Of Administrative Services, State Of Ohio - Administrative Assistant Wilmington, OH, 08/2018 - Current
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Used clover and MX merchant software to process patient payments and update accounts.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Registered patients and scheduled appointments.
Maintained confidentiality of records relating to clients' treatment
Assisted with preparing medical records for patients.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected information and collected co-payments for patients each day.
Consistently informed patients of financial responsibilities prior to services being rendered.
Scheduled appointments for patients via phone and in person.
Called in prescription refills for patients.
Organized and managed medication closet inventory to foster continuous availability of required items.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Collected forms, copied insurance cards, and ID's to coordinate patient information to build charts.
Submitted diagnosis and medication history to submit prior authorizations for medications.
Coordinated resolutions for issues and appealed denied authorizations.
Hilton Worldwide - Waitress Sedona, AZ, 01/2016 - 01/2020
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Increased sales of key menu items through effective upselling.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Hilton Worldwide - Waitress West Palm Beach, FL, 01/2015 - 01/2016
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Paddling Adventures At Weeki Wachee Springs State Park - Cashier Manager City, STATE, 01/2012 - 12/2015
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Organized and updated schedules to optimize coverage for expected customer demands.
Resolved customer problems by investigating issues, answering questions and building rapport.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Contributed to positive, organized store appearance.
Built and maintained effective working relationships with peers and upper management.
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