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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Administrative professional with 35 Years Experience and with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Senior Command Staff. Personable and communicative individual with friendly demeanor, positive rapport among co-workers and the public. Uses sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Typing at 70 wpm
  • Customer service, including greeting visitors, and providing specific positive feedback about agency response time in solving community issues.
  • Communication and interpersonal skills, such as collaboration, active listening and note-taking.
  • Organization, including calendar management and task prioritization
  • Collaboration and teamwork
  • Comfortable with tight deadlines and evolving daily responsibilities
  • Familiar with word processing, spreadsheet and collaborative document software as well as general computer troubleshooting.
  • Office Management skills
  • Microsoft Office software, excel, Powerpoint and Outlook
Education and Training
Boyd Anderson High School Lauderdale Lakes, FL, Expected in 06/1983 High School Diploma : - GPA :
  • Completed professional development in Administrative Assistants Courses throughout my 35 Years at the Broward Sheriff's Office.
Broward Sheriff's Office Training Division Fort Lauderdale, Expected in 03/2012 : Administrative Assistant Conference - GPA :
Institue For Criminal Justice Studies Broward Sheriff's Office, Expected in 03/2009 : Administration Professional, - GPA :
Institute For Criminal Justice Studies Fort Lauderdale, FL, Expected in 04/2009 : Fitness Optimization - GPA :
William T. McFatter Technical College Fort Lauderdale, FL Expected in 04/2009 : Excel - GPA :
Fred Pryor Seminars Fort Lauderdale, FL, Expected in 04/2004 : The Exceptional Assistant - GPA :
Keye Productivity Center Fort Lauderdale, Expected in 10/1991 : Business Writing Skills For Secretaries - GPA :
Fred Pryor Seminars Fort Lauderdale, FL, Expected in 01/1991 : Grammar And Usage For The Business Professional - GPA :
Institute For Criminal Justice Fort Lauderdale, FL, Expected in 02/2008 : Working Ethics - GPA :
Experience
Dixon Valve - Administrative Assistant
Twinsburg, OH, 07/2003 - 12/2021
  • Liaised between internal and external staff and Broward County Citizens to provide updated project status and performance reports.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed building access by meeting and greeting employees and visitors on the first floor and escorting them to the appropriate meeting rooms.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Increased accuracy by verifying purchase requisitions for Office Supplies.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Assist with writing and processing Agency Policy and Procedures.
  • With the Sheriff's Executive Assistance approval, I created SPM 2.28. Correspondence/Communications for the entire agency.
Novant Health - Administrative Specialist II
Culpeper, VA, 03/2001 - 07/2003
  • Generates correspondence, memos, agendas, minutes, permits, orders, requisitions, ordinances, reports, claim forms, manuals, annual budgets, news releases, and other relevant materials appropriate to assigned unit.
  • Complies, prepares, and may be responsible for distributing daily/weekly/monthly/annual reports, news releases, invoices, public service announcements, and other relevant materials appropriate to assigned unit.
  • Meets the public, gives standard information and explains well-defined rules; takes telephone inquires and complaints, ascertaining the nature of the call, and directing it to the appropriate department; takes telephone messages.
  • Arranges scheduling for meetings, interviews, travel, equipment repair and service, and department functions.
  • Performs a variety of essential record keeping duties, and manages department record keeping and filing system.
  • Receives and reviews various reports, plans, and applications for the purpose of verifying accuracy, and ensures necessary copies of pertinent documents are made.
  • Processes various forms required of assigned department, i.e., personnel forms, payroll, invoices, work orders, purchase orders.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Organized training, client meetings, team meetings and events.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Planned Powertrac meetings with over 30 or more employees ranging from Colonels, Lt. Colonels, Majors, Captains and Sergeants from various districts a weekly basis and coordinated availability of conference rooms.
  • Assisted Colonels and Majors with sustainable, scalable administrative operations and project management support.
  • Made travel arrangements and reservations for senior managers.
  • Assisted Majors with sustainable, scalable administrative operations and project management support.
  • Arranged Annual Budget for the Majors Office expense reports and adjusted spending habits according to Majors requests.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Liaised with employees and the public who requested meetings with Senior Law Enforcement (Majors) regarding complaints or suggestions regarding best practices for deputies during contact with the public.
  • Community Events from District Captains to DLE Colonels regarding weekend community events foDLE Districts
Advansix Inc - Administrative Support Specialist
Chester, VA, 10/2000 - 03/2001
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Assessed current office procedures and implemented improvements, boosting productivity 100%.
  • Developed and continuously improved digital filing and document management protocols.
  • Delivered exceptional customer service through direct communication from Captain of the Lauderdale Lakes District IV.
  • Managed electronic calendars using Microsoft Word, outlook, Excel and scheduled meetings, appointments and conference calls.
  • Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
  • Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.
  • Reviewed company budget development and adherence and provided cost projection reports to inform decision-makers.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Managed new files and retrieval requests quickly, which improved filing process and accuracy by 100%.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Kept tracking system of Excel information for program.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Answered 15 lines daily phone calls on multi-line phone system and transferred calls to appropriate command staff or departments.
Geo Group Inc. - Accounts Clerk
Folkston, GA, 12/1985 - 10/2000
  • Accurately processed data, validation and transmission for semi-monthly payrolls regular hours and Overtime hours for the entire agency 1000+ employees.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Managed payroll and time and attendance systems ADP.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Distributed expenditure, encumbrances, receipts and receivables according to schedules.
  • Prepared and maintained support documentation.
  • Prepared purchase orders and expense reports.
  • Adhered to firm policies and to rules of American Institute of Certified Public Accountants (AICPA).
  • Stayed current on multi-state and local tax laws and made sure any changes were immediately noted.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Maintained annual budgets.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Onboarded new employees in time reporting and payroll systems.
  • Monitored vacation accrual.

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Resume Overview

School Attended

  • Boyd Anderson High School
  • Broward Sheriff's Office Training Division
  • Institue For Criminal Justice Studies
  • Institute For Criminal Justice Studies
  • William T. McFatter Technical College
  • Fred Pryor Seminars
  • Keye Productivity Center
  • Fred Pryor Seminars
  • Institute For Criminal Justice

Job Titles Held:

  • Administrative Assistant
  • Administrative Specialist II
  • Administrative Support Specialist
  • Accounts Clerk

Degrees

  • High School Diploma

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