Dedicated Administrative professional with 35 Years Experience and with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Senior Command Staff. Personable and communicative individual with friendly demeanor, positive rapport among co-workers and the public. Uses sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Typing at 70 wpm
Customer service, including greeting visitors, and providing specific positive feedback about agency response time in solving community issues.
Communication and interpersonal skills, such as collaboration, active listening and note-taking.
Organization, including calendar management and task prioritization
Collaboration and teamwork
Comfortable with tight deadlines and evolving daily responsibilities
Familiar with word processing, spreadsheet and collaborative document software as well as general computer troubleshooting.
Office Management skills
Microsoft Office software, excel, Powerpoint and Outlook
Education and Training
Boyd Anderson High SchoolLauderdale Lakes, FL, Expected in 06/1983 – –High School Diploma: - GPA:
Completed professional development in Administrative Assistants Courses throughout my 35 Years at the Broward Sheriff's Office.
Broward Sheriff's Office Training DivisionFort Lauderdale, Expected in 03/2012 – –:Administrative Assistant Conference - GPA:
Institue For Criminal Justice StudiesBroward Sheriff's Office, Expected in 03/2009 – –:Administration Professional, - GPA:
Institute For Criminal Justice StudiesFort Lauderdale, FL, Expected in 04/2009 – –:Fitness Optimization - GPA:
William T. McFatter Technical CollegeFort Lauderdale, FLExpected in 04/2009 – –:Excel - GPA:
Fred Pryor SeminarsFort Lauderdale, FL, Expected in 04/2004 – –:The Exceptional Assistant - GPA:
Keye Productivity CenterFort Lauderdale, Expected in 10/1991 – –:Business Writing Skills For Secretaries - GPA:
Fred Pryor SeminarsFort Lauderdale, FL, Expected in 01/1991 – –:Grammar And Usage For The Business Professional - GPA:
Institute For Criminal JusticeFort Lauderdale, FL, Expected in 02/2008 – –:Working Ethics - GPA:
Liaised between internal and external staff and Broward County Citizens to provide updated project status and performance reports.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed building access by meeting and greeting employees and visitors on the first floor and escorting them to the appropriate meeting rooms.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Increased accuracy by verifying purchase requisitions for Office Supplies.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Assist with writing and processing Agency Policy and Procedures.
With the Sheriff's Executive Assistance approval, I created SPM 2.28. Correspondence/Communications for the entire agency.
Novant Health - Administrative Specialist II Culpeper, VA, 03/2001 - 07/2003
Generates correspondence, memos, agendas, minutes, permits, orders, requisitions, ordinances, reports, claim forms, manuals, annual budgets, news releases, and other relevant materials appropriate to assigned unit.
Complies, prepares, and may be responsible for distributing daily/weekly/monthly/annual reports, news releases, invoices, public service announcements, and other relevant materials appropriate to assigned unit.
Meets the public, gives standard information and explains well-defined rules; takes telephone inquires and complaints, ascertaining the nature of the call, and directing it to the appropriate department; takes telephone messages.
Arranges scheduling for meetings, interviews, travel, equipment repair and service, and department functions.
Performs a variety of essential record keeping duties, and manages department record keeping and filing system.
Receives and reviews various reports, plans, and applications for the purpose of verifying accuracy, and ensures necessary copies of pertinent documents are made.
Processes various forms required of assigned department, i.e., personnel forms, payroll, invoices, work orders, purchase orders.
Arranged domestic and international travel, hotel and transportation needs for staff.
Organized training, client meetings, team meetings and events.
Evaluated employee job performance and motivated staff to improve productivity.
Planned Powertrac meetings with over 30 or more employees ranging from Colonels, Lt. Colonels, Majors, Captains and Sergeants from various districts a weekly basis and coordinated availability of conference rooms.
Assisted Colonels and Majors with sustainable, scalable administrative operations and project management support.
Made travel arrangements and reservations for senior managers.
Assisted Majors with sustainable, scalable administrative operations and project management support.
Arranged Annual Budget for the Majors Office expense reports and adjusted spending habits according to Majors requests.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Liaised with employees and the public who requested meetings with Senior Law Enforcement (Majors) regarding complaints or suggestions regarding best practices for deputies during contact with the public.
Community Events from District Captains to DLE Colonels regarding weekend community events foDLE Districts
Advansix Inc - Administrative Support Specialist Chester, VA, 10/2000 - 03/2001
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Assessed current office procedures and implemented improvements, boosting productivity 100%.
Developed and continuously improved digital filing and document management protocols.
Delivered exceptional customer service through direct communication from Captain of the Lauderdale Lakes District IV.
Managed electronic calendars using Microsoft Word, outlook, Excel and scheduled meetings, appointments and conference calls.
Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.
Reviewed company budget development and adherence and provided cost projection reports to inform decision-makers.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Managed new files and retrieval requests quickly, which improved filing process and accuracy by 100%.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Supervised set up of conference rooms for corporate meetings and other events.
Kept tracking system of Excel information for program.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained personnel records, including applications, performance reports, payroll records and medical files.
Answered 15 lines daily phone calls on multi-line phone system and transferred calls to appropriate command staff or departments.
Geo Group Inc. - Accounts Clerk Folkston, GA, 12/1985 - 10/2000
Accurately processed data, validation and transmission for semi-monthly payrolls regular hours and Overtime hours for the entire agency 1000+ employees.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
Managed payroll and time and attendance systems ADP.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Distributed expenditure, encumbrances, receipts and receivables according to schedules.
Prepared and maintained support documentation.
Prepared purchase orders and expense reports.
Adhered to firm policies and to rules of American Institute of Certified Public Accountants (AICPA).
Stayed current on multi-state and local tax laws and made sure any changes were immediately noted.
Responded to employee inquiries regarding payroll and timekeeping.
Maintained annual budgets.
Followed all IRS guidelines and state regulations when submitting payroll taxes.
Onboarded new employees in time reporting and payroll systems.
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