administrative assistant resume example with 15+ years of experience
Primary communications liaison and an Administrative Assist. for the Electrophysiologist dept at Sands Constellation Heart Institute for EP nurse, Physicians and Physician Assistants. Comfortable providing external, internal and client-related correspondence. Competent and articulate professional adept in EPEC software operations and troubleshooting. Detail-oriented worker dedicated to best-in-class organization, productivity and office management. Knowledgeable about the Electrophysiologists offices. Proven history of enhancing office settings with personality, modernized systems and understanding. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Well-versed in MEDTRONIC,BOSTON-SCIENTIFIC,MERLIN and BIOTRONIK Cardiac Devices and experienced in delivering high level of support to the Electrophysiologist RN's,Physicians and Physician Assistants.
- Data entry documentation
- Microsoft
- Records management systems
- Accounting support
- Insurance eligibility verification
- Excel spreadsheets
- Sensitive material handling
- Meeting planning
- Timeline Planning and Management
- File and data retrieval systems
- Staff motivation
- Administrative operations
- Insurance eligibility verifications
- Deadline-oriented
- Database entry
- Professional and mature
- Completed coursework in Medical Terminology, EKG CLASS.
Salt Lake City, UT, 02/2021 - Current
- Administrative Assistant for EP department duties include assisting with Loop Recorder at EOS(End of Service): Disenroll patients from the CarLink network
Cancel future remote appointment in Care Connect.
Edit appointments statistics for "past" no show appointment to cancel them.
Loop in chart to see if conservation has been with patient in regards to loop recorder and battery life.
Write notes pertaining to Patient loop recorder has EOL.
Documenting patients with Loop recorder or device who does not want to participate in remote monitoring
Sending messages to the EP RN's,Physician assistants and Physician who cosigns remote transmissions.
Documenting who has been disconnected and not due for a remote transmission.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Kiowa, CO, 03/2014 - 11/2015
- Care Transitions Coach is to promote more effective Care Transitions through improved self Management skills, and enhanced patients provider communications.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Gathered community resources and coordinated referrals to obtain services.
- Documented services and collected required data for evaluation.
- Prepared all required treatment records and reports.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Set up family meetings with guidance from physicians.
- Counseled patients on ongoing basis to assist with challenges.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
City, STATE, 08/2005 - 02/2014
- As a discharge planner my role was responsible for making sure patients are released from the hospital to the proper environment that can best care for the patient as they recuperate.
- Discharge planners would consistently meet with the patients family,physician and nurse to collaborated the best solution to discharge the patient safely.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed medical practice administrative needs to provide patient satisfaction.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
City, STATE, 07/1998 - 12/2003
- Administered continuous and 12-lead electrocardiogram monitoring.
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Documented findings manually and with recording devices such as Tele-monitor to update medical records.
- Set up equipment to prepare for patient procedures and tests.
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Compiled data from administered tests and produced reports for submission to nurses.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Collaborated effectively with interdisciplinary teams to deliver quality patient care.
- Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury.
- Resolved Cardiac patient issues promptly, escalating more serious concerns to nurses for assistance.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
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Resume Overview
School Attended
- Gupton Jones College Of Funeral Service
- Southern Regional Medical Center
Job Titles Held:
- Administrative Assistant
- Care Transitions Coach
- Discharge Planner
- Unit Clerk/Cardiac Monitor Technician
Degrees
- Associate of Science
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