Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Liaised betwClaire internal and external stakeholders to provide updated project status and performance reports.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
03/1994 to 05/2021
Product ConsultantChurch Mutual Insurance Company – Cleveland, OH,
Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
Provided assistance to customers, helping find needed products and introducing new offerings.
Took part in trainings and workshops, learning about upcoming product launches and new merchandise.
Rearranged products to make sure assigned areas looked clean and inviting to shoppers.
Utilized active listening and effective interpersonal skills to build customer relationships that lasted years.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Handled client inquiries with exceptional professionalism and enthusiasm.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Established membership loyalty, executing flawless customer retail account management.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Documented conversations with customers to track requests, problems and solutions.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Evaluated customer account information to assess current issues and determine potential solutions.
Liaised betwClaire internal and external stakeholders to provide updated project status and performance reports.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Education and Training
Expected in 05/1992
High School Diploma: Viewmont High School - Bountiful, UT GPA:
Expected in 03/1993
: Tourism And Travel Services Marketing Operations Murdock Travel School - Salt Lake City, Utah, GPA:
Expected in
: Salt Lake Community College - Salt Lake City, UT GPA:
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