administrative assistant resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
High-performing Administrative Assistant offers extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with internal stakeholders. Committed to maximizing company profits and meeting office objectives.
Skills
Goal attainment Customer escalations
G-Suite Knowledge
Staff assignments and supervision Team productivity
Write reports Microsoft Office
Enforce policies Coordinate schedules
Customer service Multitasking
File updating Attention to detail
Documentation Customer relations
Detailed Meeting Minutes
Transporting Files
Advanced MS Office Suite Knowledge
Sensitive Material Handling
Records Management Systems
Accounting Support
Document Retrieval
Meeting Planning
Travel Administration
Computers and Technology
Document and File Management
Verbal and Written Communication
Schedule Management
Appointment Coordination
Judgment and Decision Making
Task Prioritization
Experience
Administrative Assistant, 08/2021 to Current Aspirus – Crandon, WI,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Prepared shipping packages by printing packing labels and verifying orders.
Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
Conducted and initialized background checks for new hires and onboarding employees.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Received and routed incoming calls and correspondence to promote timely communication.
Answered and routed telephone calls and took messages.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to inquiries via email, telephone and social media platforms.
Answered phone calls by 1 ring and asked appropriate questions to determine which department or staff member could be of service.
Maintained appointment and event calendars for executives and department heads.
Customer Service Supervisor, 03/2018 to 08/2021 Select Medical Corporation – Mill Valley, CA,
Supervised and guided staff, providing technical assistance to meet department and organizational goals
Attended meetings with management to review unit performance and status of collections
Oversaw telephone and email outreach to current and prospective customers
Resolved customer questions and complaints via inbound and outbound customer contact
Used database and software programs to obtain and communicate information
Reviewed staff performance and provided performance appraisals and recommendations for improvement
Developed and optimized work schedules to cover expected workloads
Trained new employees in all aspects of office practices and procedures
Evaluated customer issues and complaints and developed amicable solutions
Supervised front end associates in fast-paced and demanding environment
Obtained compliance with company policies and procedures in processing transactions with customers., Filed records to keep system efficient and information organized
Consulted with customers to understand desires and suggest best products to meet needs
Satisfied customers every day with fast, friendly, and knowledgeable support for needs
Managed communications between team members, customers and vendors to keep operations efficient and successful
Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Guided visitors to staff members and business locations with warm, personable approach
Received and routed incoming mail, packages, and deliveries
Updated records with current information for effective business recordkeeping
Ordered, organized, and rotated supplies.
Services Desk Associate, 09/2014 to 02/2018 Sams Club – City, STATE,
Handled high volume of phone calls and routed to proper guest or internal department.
Obtained customer information from phone calls and email communication and entered in into genesis to update internal records.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Explained benefits, features and recommendations to maximize client retention.
Education and Training
Associate of General Studies: , Expected in to Kellogg Community College - Battle Creek, MI GPA:
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