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Administrative Assistant / Assistant Outreach Coordinator Resume Example

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ADMINISTRATIVE ASSISTANT / ASSISTANT OUTREACH COORDINATOR
Summary

Highly performing Administrative Assistant with 6years' experience and Managing with 7 years' experience with distributing task to individuals of a team. Proficient in executing support. Communication flows through departments smoothly. Consistency working with strategies to perform better. Knowledge of database application. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

Skills
  • Mult-line phone proficient
  • Conflict Resolution
  • Microsoft Office (Excel, Word, Database, PowerPoint, Access)
  • Outreach
  • Scheduling
  • Diversity & Inclusion
  • Teamwork
  • Written and Oral communication skills.
  • Administrative, Takes notes
  • Administrative support, Organizational skills
  • Schedule appointments, Organizing
  • Agency, Policies
  • Business processes, Problem solving
  • Cash handling, Receptionist
  • Clerical, Maintain records
  • Oral communication, Retail
  • Conferences, Safety
  • Conflict Resolution, Scheduling
  • Clients, Strategy
  • Customer service experience, Teamwork
  • Databases, Telephone
  • Data base, Phone
  • Database, Making travel arrangements
  • Directing, Written
  • Documentation
  • Special events
  • Food safety
  • Leadership
  • Law
  • Loss prevention
  • Managing
  • Marketing
  • Meetings
  • Access
  • Excel
  • Mail
  • Microsoft Office
  • Office
  • PowerPoint
  • Word
  • Client intake
  • Data entry
  • Records maintenance
  • Telephone etiquette
  • Recordkeeping and data input
  • Conflict mediation
  • Issue and conflict resolution
  • Process Improvement
  • First Aid/CPR
  • Administrative support
  • Communications
  • Supervision
  • Team Management
  • Organization
  • Customer Service
  • Community outreach techniques
  • Administrative tasks
  • Administrative expertise
  • Unit administrative support
  • Administrative procedures
  • Administrative skills
  • Administrative recordkeeping
  • Administrative leadership
Experience
Administrative Assistant / Assistant Outreach Coordinator | 05/2017 to Current
Maryland Legal Aid - Baltimore, MD
  • Managed high volume of phone calls and coordinated well-organized appointment schedules.
  • Coordinated correspondence between attorneys and clients for active cases and other matters.
  • Managed and updated contact database for clients.
  • Inventoried and managed office supplies to keep team efficient and on-task.
  • Maintained master calendar for client appointments and court appearances.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to clients when face-to-face or through phone conversations.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Guided administrative and professional staff through computer and software problems.
  • Entered invoice data into company database and updated details, including clients contacts and delivery dates to keep information current.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for staff.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Scheduled appointments for management teams and maintained updated calendar using system.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Met incoming clients with professional approach and provided friendly, knowledgeable assistance.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Manager | 07/2011 to 01/2019
Royal Farms - Baltimore, MD
  • Ensuring that every customer receives outstanding service by providing a friendly environment.
  • Maintaining outstanding standards.
  • Support and follow all safety and loss prevention initiatives.
  • Building an effective team through, training and development.
  • Implement strategy to maintain operational excellence.
  • Food safety guidelines.
  • Cash handling guidelines.
  • Safe handling guidelines.
  • Monitor and analyze business processes and results.
  • Connect with the community in which operate to establish positive relationships.
  • Provide leadership to the team members to ensure a pleasant customer service experience.
  • Develop and implement a strategy that will consistently meet the expectations of all customers.
  • Conduct meetings with retail team members and encourage on-going open communication.
  • Feedback and follow-up highly effective communication.
  • Ensure the proper execution of all Royal Farms marketing programs.
  • Ensuring the compliance of Royal Farms' policies, procedures, and system.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Trained newly hired employees on equipment and showed training manual for all s to use as reference guide.
Administrative Assistant | 01/2008 to 01/2012
Columbia Union College - Takoma Park, MD
  • Provides administrative support for the Associate Dean of Admissions.
  • Provides support for associated activities.
  • Managing calendar.
  • Making travel arrangements, screening and handling telephone communications,.
  • Greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate.
  • A direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of issues.
  • Understanding of underlying operational issues to assist in administrative problem solving.
  • Organizes and facilitates meetings, conferences, and special events as requested.
  • Maintains organized and efficient files and records for the Office of Admissions; gathers, enters, and/or updates data to maintain records, files and databases, as appropriate.
  • Create files and records in Data base.
  • Responsible for confidentiality and retention of office files.
  • Attends and takes notes at various administrative and operational meetings.
  • Performs other job-related duties as assigned.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education and Training
Coppin State University
Bachelors
Business Management, 2016
Activities and Honors
  • Member, Alumni Association Coppin State University
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Resume Overview

Companies Worked For:

  • Maryland Legal Aid
  • Royal Farms
  • Columbia Union College

School Attended

  • Coppin State University

Job Titles Held:

  • Administrative Assistant / Assistant Outreach Coordinator
  • Manager
  • Administrative Assistant

Degrees

  • Bachelors

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