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Administrative Assistant and Dispatcher Resume Example

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ADMINISTRATIVE ASSISTANT AND DISPATCHER
Career Overview
Dedicated Customer Service Representative highly motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Creative problem solving
  • Data Collection
  • Strong organizational skills
  • Active listening skills Seasoned in conflict resolution
  • Courteous demeanor Energetic work attitude
  • Large cash/check deposits expert
  • Customer service expert
  • Sharp problem solver
  • Opening/closing procedures

Accomplishments
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Product Sales
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
General Ledger Accounts
  • Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
    Work Experience
    Administrative Assistant and DispatcherFeb 2014 to Aug 2014
    Myers Comfort Specialists － Pelham, AL
    • Managed quality communication, customer support and product representation for each client.
    • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
    • Worked under strict deadlines and responded to service requests and emergency call-outs.
    • Successfully interacted with customers and retail buyers to expedite orders.
    • Guaranteed positive customer experiences and resolved all customer complaints.
    Leasing Sales ConsultantNov 2013 to Jan 2014
    Ahead Staffing Service － Homewood , AL
    • Generated lists of properties that were compatible with buyers' needs and financial resources.
    • Developed close relationships with area realtors and promoted builders to boost referral network.
    • Assisted in developing marketing material for properties.
    • Actively follow-up with prospects and hot leads.
    • ​
    Property Field InspectorApr 2012 to Jan 2013
    24HR Corporation － Maples Grove, MN
    • Educated clients on the current real estate market and answered any questions they had.
    • Communicated with owners regarding home and loan status.
    • ​
    Customer Service RepresentativeJan 2010 to Feb 2010
    Staffmark Employment Services － Hoover, AL
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Demonstrated mastery of customer service call script within specified timeframes.
    • Developed effective relationships with all call center departments through clear communication.
    Customer Service Representative/ Pharmacy TechApr 2009 to Oct 2009
    Aerotek Employment Services － Birmingham, AL
    • Made reasonable procedure exceptions to accommodate unusual customer requests.
    • Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    • Verified patient data and billing information.
    • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
    • Strictly maintained customer and patient confidentiality.
    BankTellerJun 2008 to Sep 2008
    Wachovia Bank － Pelham, AL
    • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
    • Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

    CollectionsNov 2007 to Mar 2008
    Portfolio Recovery Associations － Birmingham, AL
    • Researched and resolved billing and invoice problems.
    • Researched and resolved collections and billing disputes with tact and efficiency.
    Bank TellerApr 2007 to Sep 2007
    Regions Bank － Columbiana, AL
    • Opened new customer accounts, including checking, savings and lines of credit.
    • Established new customer accounts including checking, savings, lines of credit and loans.
    • Balanced daily cash deposits and bank vault inventory with a zero error rate.
    • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
    • Delivered prompt, accurate and excellent customer service.
    Workforce Intra-day CoordinatorFeb 2002 to Nov 2006
    Charter Communications － Hoover, AL
    • Delivered prompt, accurate and excellent customer service.
    • Recommended and helped customers select merchandise based on their needs.
    • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
    • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
    • Informed customers about sales and promotions in a friendly and engaging manner.
    • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
    • Organized employee schedules, department phone lists and business card orders.
    • ​
    Educational Background
    MBA, Customer Service ManagementAshford University － Clinton, IA, US
    • Coursework in Business Administration and Organizational Development
    High School Diploma, GeneralEnsley High School － Birmingham, AL, US
    • General Diploma
    Skills
    Scheduling, Aspect, Bi, Business Intelligence, Coaching, Exceptions, Payroll, Real Time, Real Time Scheduling, Real-time, Time Management, Training, Credit, Field Inspector, Loans, Mortgage, Customer Service, Receptionist, Retail Sales, Bank Teller, Cash, Clients, Payments, Customer Service Representative, Advertising, Basis, Benefits, Dispatcher, File, Greet, Hvac, Inspections, Leasing, Maintenance, Marketing, Multi-family, Plumbing, Sales, Telephone, The Sale, Incoming Calls, Pharmacy, And Sales, Eworkforce, Microsoft Office, Ms Office, Due Accounts, Outbound Calls, Their Account, Customer Service Management
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    Resume Overview

    Companies Worked For:

    • Myers Comfort Specialists
    • Ahead Staffing Service
    • 24HR Corporation
    • Staffmark Employment Services
    • Aerotek Employment Services
    • Wachovia Bank
    • Portfolio Recovery Associations
    • Regions Bank
    • Charter Communications

    School Attended

    • Ashford University
    • Ensley High School

    Job Titles Held:

    • Administrative Assistant and Dispatcher
    • Leasing Sales Consultant
    • Property Field Inspector
    • Customer Service Representative
    • Customer Service Representative/ Pharmacy Tech
    • Bank Teller
    • Collections
    • Workforce Intra-day Coordinator

    Degrees

    • MBA , Customer Service Management
      High School Diploma , General

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